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amcca's avatar
amcca
New Contributor
4 months ago

Android app showed black screen after filling password

Continuing a previous post not accepting replies.  I experienced the 1Password app screen going completely black and Android warning that the app was unresponsive.  I was able to get things going a...
android
roidbsx's avatar
roidbsx
New Contributor
4 months ago

The 1Password application on the Samsung Galaxy S24 Ultra, running One UI 7, is experiencing intermittent unresponsiveness and crashes following the most recent update obtained from the official Play Store.

 

Specs:

* Device: Samsung Galaxy S24 Ultra, official ROM, not rooted.

* Application: 1Password, fully updated via the Play Store.

* Issue: The application prompts for biometric or password authentication, accepts the input, and then displays a black screen with an "Application Not Responding" error, offering options to wait or close the app.

* Troubleshooting: Clearing cache and data, as well as uninstalling and reinstalling the application, have not resolved the issue.

  • Workaround: The application functions correctly when accessed through the autofill feature.

please help with this issue

1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 months ago

Hi ​ roidbsx​! Thanks for letting us know 1Password has been crashing for you. My apologies for any trouble here. I suspect the behaviour you've encountered is related to what's described in this thread so I've merged your post here. 

Could you review my colleague Dave's post, and email us with the information he mentioned? Thanks again!