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jc123's avatar
jc123
New Member
12 hours ago

android cell phone won't fill fields that windows pc does fill

I'm trying to send an email to Senator Merkley. His office has a web form to fill out that includes the common identity fields -- name, address, phone, email -- plus some unique ones. On my android phone, phone and email do not populate using my 1password profile (name and address populate properly), but when I go to my windows pc, all the identity fields populate.

If I could create a login for Sen. Merkley (or whoever) to use on the cell phone, that would be acceptable, but I can't figure out how to do that.

android
windows

1 Reply

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 hour ago

    Hi jc123​, thanks for reaching out about this.

    Could you answer the questions below for me:

    • Which version of Android are you running?
    • Which browser are you using on Android?
    • Which version of 1Password for Android are you running (you can check from Settings > About)?
    • Is this only happening on this particular website, or have you seen the phone and email fields fail to fill on any other websites on Android as well? If you're not sure, could you try the following test page? It includes a phone number field, although not an email field: 

      https://autofill.me/form/identity-simple 

    Looking forward to hearing from you!