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aelius's avatar
aelius
Occasional Contributor
3 years ago

Android device setup QR code too small to be scanned

Hello!

I've figured out the problem- the QR code changes size according to the Android display density settings.

I have two suggestions, both of which should be implemented:

  1. Allow the user to pinch zoom the QR code.
  2. The size of the QR code should be created relative to the physical display, not the scaling/density settings.

Thanks!

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android

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  • Former Member's avatar
    Former Member
    3 years ago

    Hey aelius, thanks for bringing this to our attention. I will pass along your feedback to our product team for consideration!

    In the meantime, were you able to scan the https://support.1password.com/secret-key/ on 1Password.com instead?

    ref: PB-31054754

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Hello!

\n\n

I've figured out the problem- the QR code changes size according to the Android display density settings.

\n\n

I have two suggestions, both of which should be implemented:

\n\n
    \n
  1. Allow the user to pinch zoom the QR code.
    2. \n
  2. The size of the QR code should be created relative to the physical display, not the scaling/density settings.
    3. \n
\n\n

Thanks!

\n\n

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

","body@stringLength":"922","rawBody":"

Hello!

\n\n

I've figured out the problem- the QR code changes size according to the Android display density settings.

\n\n

I have two suggestions, both of which should be implemented:

\n\n
    \n
  1. Allow the user to pinch zoom the QR code.
    2. \n
  2. The size of the QR code should be created relative to the physical display, not the scaling/density settings.
    3. \n
\n\n

Thanks!

\n\n

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

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Android device setup QR code too small to be scanned","moderationData":{"__ref":"ModerationData:moderation_data:31913"},"body":"

Hey aelius, thanks for bringing this to our attention. I will pass along your feedback to our product team for consideration!

\n\n

In the meantime, were you able to scan the https://support.1password.com/secret-key/ on 1Password.com instead?

\n\n

ref: PB-31054754

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