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Anonymous
3 years ago

Android phone 1password upgrade to 8 lost access to vault

Hi,

I recently upgraded on andraoid phone to IP8 via google play, (from IP7 i presume upgrade to version PRO). Now i'm not able to access my vault. After opening the apps and entering the master password, it request me to subscribe.
- I subscribed to try 14days free trial and annual subscription, when registering my email it saying that account already exist.
- check on web site my account under my email is frozen, i previously used IP7 PRO in 'standalone mode' syncing my vault in dropbox
- i can't login into my account as i dont have my secret key.
- i tried to reinstall IP7 but i cannot find it on google play anymore even in the non installed app list

Now i only want to recover my datas... Can someone help me ?

Thanks,

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

android

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  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @tsivilay

    I recommend getting you into email support where we can try to help you resolve this. It's most likely going to consist of several emails back and forth which is why I recommend the email submission. Plus we do not have the ability to access account details here in the community. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    If you'd be so kind as to include a link to this topic so we can connect the dots, so to speak. https://1password.community/discussion/138996/android-phone-1password-upgrade-to-8-lost-access-to-vault#latest

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Hi,

\n\n

I recently upgraded on andraoid phone to IP8 via google play, (from IP7 i presume upgrade to version PRO). Now i'm not able to access my vault. After opening the apps and entering the master password, it request me to subscribe.
\n- I subscribed to try 14days free trial and annual subscription, when registering my email it saying that account already exist.
\n- check on web site my account under my email is frozen, i previously used IP7 PRO in 'standalone mode' syncing my vault in dropbox
\n- i can't login into my account as i dont have my secret key.
\n- i tried to reinstall IP7 but i cannot find it on google play anymore even in the non installed app list

\n\n

Now i only want to recover my datas... Can someone help me ?

\n\n

Thanks,

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

","body@stringLength":"958","rawBody":"

Hi,

\n\n

I recently upgraded on andraoid phone to IP8 via google play, (from IP7 i presume upgrade to version PRO). Now i'm not able to access my vault. After opening the apps and entering the master password, it request me to subscribe.
\n- I subscribed to try 14days free trial and annual subscription, when registering my email it saying that account already exist.
\n- check on web site my account under my email is frozen, i previously used IP7 PRO in 'standalone mode' syncing my vault in dropbox
\n- i can't login into my account as i dont have my secret key.
\n- i tried to reinstall IP7 but i cannot find it on google play anymore even in the non installed app list

\n\n

Now i only want to recover my datas... Can someone help me ?

\n\n

Thanks,

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

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Can someone help me ? \n\n Thanks, \n\n \n\n 1Password Version: Not Provided 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Android phone 1password upgrade to 8 lost access to vault","moderationData":{"__ref":"ModerationData:moderation_data:33645"},"body":"

@tsivilay

\n\n

I recommend getting you into email support where we can try to help you resolve this. It's most likely going to consist of several emails back and forth which is why I recommend the email submission. Plus we do not have the ability to access account details here in the community. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

\n\n

If you'd be so kind as to include a link to this topic so we can connect the dots, so to speak. https://1password.community/discussion/138996/android-phone-1password-upgrade-to-8-lost-access-to-vault#latest

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