Android version - opens to blank, then black screen

RobbyDeLaet

Thank you for sending in a diagnostics report, I see that my colleague has already sent you a response via email. Please continue the conversation there. 🙂

-Dave

ref: CMU-97857-963

The issue is still there, I have e-mailed a diagnostics report.

pmcmil01

I'm happy that reinstalling 1Password resolved the issue for you. I'm sorry for the inconvenience.

-Dave

I am having the same issue on a Google Pixel 7a with Android version 14. Is has always worked fine until the last few days. I was able to fix it by reinstalling the 1Password app on my phone.

Hello jdolearyjr! 👋

I'm sorry that 1Password isn't unlocking properly on your Galaxy device. So that the team can look into this further and find a solution, I'd like to ask for a diagnostics report from your end. Follow these steps:

1. Reproduce the issue one more time.
2. Open Chrome.
3. Type in onepassword://diagnostics.
4. In the menu underneath the address bar, choose the option with the globe icon.
5. A "Continue to 1Password?" prompt will appear, choose Continue.
6. Follow the prompt to generate a diagnostics report.

Send the diagnostics report to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/146041/android-version-opens-to-blank-then-black-screen#latest
• Your forum username: jdolearyjr
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave