Forum Discussion

Anonymous

3 years ago

Annoying feature of creating new items to 1 Password

Consider this scenario......

I am registering for a new online account with a web vendor, in this case instance Routercutter.co.uk

The pop-up box asks me if I want to save the new account in 1Password, I select yes but the pop-up stays on screen and I can't continue with the registration, I have to cancel the 1 Password save to continue. This means I have to copy the password and create the account next time I login to the website

Is this normal ?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

browser extension

18 Replies

steph_giles
1Password Team
3 years ago
Hey @segovia,

Did you email in as Tommy suggested? I think this would be really useful at this point so we can see what is going on.

Please send it to support+forum@1password.com with a link to this thread.

Thank you!
Anonymous
3 years ago
Hi - I still have this problem; however, I can't replicate it when the debugger is running

about:debugging#/runtime/this-firefox

With the debugger running, I can create and save a new password
1P_Tommy
Moderator
3 years ago
Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. When emailing us please attach the item as .txt. Do not post logs to the community.
Anonymous
3 years ago
Hi

I managed to find how to save to file; however, I don't get the same error when the debugging console is running. It works as expected

Image is without inspector running, it failed.

What format does file attach support .pdf and .txt can't be added to this conversation
Anonymous
3 years ago
Hi

I tried the same website with a different email address and this time it worked as expected, I had the control panel debug for Firefox open, but I could not find how to save. Right click on the CP didn't bring up the save messages to file option.
steph_giles
1Password Team
3 years ago
Hey @segovia,

I'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Save a console log for 1Password in your browser

How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Anonymous
3 years ago
Hi

I am MAC OS Ventura and I am using the 1 Password Plugin in Firefox
ChrisC1P
1Password Team
3 years ago
Hi @segovia , thank you for providing that screenshot and URL.

The behavior you described is definitely not normal. I did some testing on my end and was not able to recreate the issue. I have some questions that will help me to understand what's going on:

Can you confirm what device, OS, and browser versions you are using?

Are you using 1Password in the browser (browser extension), the 1Password app (desktop or mobile app), or both? What versions are you running?

Once you get back to me I will be able to look into this further.

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Consider this scenario......

\n\n

I am registering for a new online account with a web vendor, in this case instance Routercutter.co.uk

\n\n

Is this normal ?

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

","body@stringLength":"1015","rawBody":"

Consider this scenario......

\n\n

I am registering for a new online account with a web vendor, in this case instance Routercutter.co.uk

\n\n

Is this normal ?

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

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Annoying feature of creating new items to 1 Password","moderationData":{"__ref":"ModerationData:moderation_data:75191"},"body":"

Hey @segovia,

\n\n

Did you email in as Tommy suggested? I think this would be really useful at this point so we can see what is going on.

\n\n

Please send it to support+forum@1password.com with a link to this thread.

\n\n

Thank you!

Hi - I still have this problem; however, I can't replicate it when the debugger is running

\n\n

about:debugging#/runtime/this-firefox

\n\n

With the debugger running, I can create and save a new password

Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. When emailing us please attach the item as .txt. Do not post logs to the community.

\n\n

I managed to find how to save to file; however, I don't get the same error when the debugging console is running. It works as expected

\n\n

Image is without inspector running, it failed.

\n\n

What format does file attach support .pdf and .txt can't be added to this conversation

\n\n

I tried the same website with a different email address and this time it worked as expected, I had the control panel debug for Firefox open, but I could not find how to save. Right click on the CP didn't bring up the save messages to file option.

Hey @segovia,

\n\n

I'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

\n\n

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

\n\n

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n

I am MAC OS Ventura and I am using the 1 Password Plugin in Firefox

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Hi @segovia , thank you for providing that screenshot and URL.

\n\n

The behavior you described is definitely not normal. I did some testing on my end and was not able to recreate the issue. I have some questions that will help me to understand what's going on:

\n\n

Can you confirm what device, OS, and browser versions you are using?
Are you using 1Password in the browser (browser extension), the 1Password app (desktop or mobile app), or both? What versions are you running?

\n\n

Once you get back to me I will be able to look into this further.

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