Forum Discussion

Anonymous's avatar
Anonymous
2 years ago

Anyone else having trouble with the keyboard shortcut?

I used to be able to do the whole login process from inside the login field on a given site without my hands leaving the keyboard. This has piece by piece gone away making login more clunky and annoying.

Most recently, Shift+Command+X now does nothing. Clicking on the 1pass icon in the field just tells me to click on the other 1pass icon in the browser bar to finally bring up the 1pass login window Shift+Command+X should have brought up.

Keyboard short cut for Shift+Command+X is turned on in settings. Using the Chrome extension on a Macbook.

1Password Version: Not Provided
Extension Version: can't easily find but I think it auto-updates
OS Version: mac OS 13.2
Browser:_ chrome

browser extension

7 Replies

  • mikeho's avatar
    mikeho
    New Contributor
    2 years ago

    The workaround from Steph worked for me too.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    Sorry about that Thomas If you notice something off again please let us know. I'm glad to hear a reinstall fixed it for you.

  • Thomas's avatar
    Thomas
    Occasional Contributor
    2 years ago

    Had the same problem, deleting and re-adding solved it.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey @someonenew,

    Are you able to enter the shortcut in the box to the left of the greyed out dropdown menu?

  • Anonymous's avatar
    Anonymous
    2 years ago

    Thank you for the response and update. Tried the steps above but the "chrome" drop down window is greyed out indicating the known issue you referred to.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey @someonenew,

    We've had a few other reports of this behaviour, and have shared this with our development team. So far it looks to be related to a known issue with Chromium itself. There is an issue raised with the Chromium team, and I'm hopeful we will see a fix in an upcoming Chrome version.

    In the meantime, could you try the following to see if it helps get things back on track?

    1. Copy/paste chrome://extensions/shortcuts into your browser's address bar and press Enter.
    2. Click the little pencil icon beside the shortcut, and then re-add the Cmd + Shift + X shortcut.

    Let us know how you get on!