Forum Discussion

marcduf's avatar
marcduf
New Contributor
2 years ago

App asking for password repeatedly

Hello, I use the app on MacOS. I have a business plan and a personal plan, and my personal plan is used for unlocking 1Password. In the last few months, I noticed that the app is not respecting my...
macos
marcduf's avatar
marcduf
New Contributor
2 years ago

Hi Dave,

  1. I use different account passwords, of course! ;-)
  2. That is a good question, but I would say both.
  3. Touch ID will work after I enter my password, it is just not working as long as it is supposed to.

For example, the app asked for my password Friday. I shut down my computer at the end of the day and powered it up Monday morning. I was able to unlock the app with Touch ID. This morning, I unlocked the app with Touch ID, the app locked after 30 minutes of inactivity, and it required my password again when I needed it.