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Forum Discussion
App asking for password repeatedly
Hello,
I use the app on MacOS. I have a business plan and a personal plan, and my personal plan is used for unlocking 1Password. In the last few months, I noticed that the app is not respecting my...
1P_Dave
Moderator
ModeratorThank you for answering those questions. The next time that you're prompted for your account password, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147494/app-asking-for-password-repeatedly
- Your forum username:
marcduf - The time when you were prompted for your account password.
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
