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Forum Discussion
Former Member
2 years agoApp crashes
App sometimes crashes immediately after opening. v8.9.7
1P_Tommy
Moderator
2 years ago@OpinionatedChas
I'm not aware of any outstanding crashers on the Phone. Can you to create a diagnostics report from your device and send it over? If you're looking to reinstall please take the report prior to the crash. Thank you. If a reinstall does clear the problem please also include that in your submission.
- Be 100% certain all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit and you know your password before reinstalling.
- Open 1Password.
- Tap your 1Password account icon from the 1Password home screen.
- Tap Settings.
- Tap Help.
- Click Send Diagnostics.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
OpinionatedChas A link to this thread:
https://1password.community/discussion/137860/app-crashesPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!