App does not sync with desktop

Thanks TravisT

done, there are 2 accounts I sent the info for both

@TravisT

my phone app also keeps taking out my family account or my business account and will have to re add them when I log back in every time

Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. Something is amiss and we will likely need to take a deeper dive and look at logs.

I see everything including what is not populating on my phone app in the browser log in AND in the desktop app, my phone app also keeps taking out my family account or my business account and will have to re add them when I log back in every time

Hello @TravisT! 👋

I'm sorry to hear that you're not seeing the same items on both of your devices. Do you see an older standalone "Primary" vault on either device? Can you confirm that you see all of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

I look forward to hearing from you. 🙂

-Dave