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Former Member's avatar
Former Member
2 years ago

App frozen, reboot doesn’t fix

I just started using 1Password and added a new login entry on the app two days ago. When I open the app now it only opens to that new login entry and I can’t get off it to see all the others. Even hitting “DONE” in the top left doesn’t do anything. I have force quit the app and restarted my iPhone and it makes no difference. What’s going on?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

ios
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello @Tom_Jawetz! 👋

    I'm sorry that the 1Password app isn't responding. Can you please update to the latest version of the app to see if that might improve things: How to keep 1Password up to date

    If it doesn't then does 1Password for iOS do anything when you tap on the Home or Items buttons at the bottom of the screen? Are you opening 1Password from your home screen or from inside of another app?

    I look forward to hearing from you.

    -Dave