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Forum Discussion
Anonymous
4 years agoApp not synchronizing with server
I'm using 1Password on my Mac (beta channel), iPhone (production channel), and PC (beta channel), and several times now I've had to restart the app to force the app to sync with the server to get cha...
Joshua_ag
1Password Team
4 years agoHey @nikolamilekic,
Thanks so much for trying out 1Password's betas! We really appreciate it!
On to your questions:
Is the client pulling changes from the server (and if so how often), or is the server pushing changes to the client?
The app sets up a connection with 1Password.com to listen for any changes. When a change is made, a notification is sent to that connection, 1Password then syncs it immediately.
If the client is pulling, is there a way to force it to? I seem to remember seeing this option (maybe in an older version) but can't find it anymore. I could be mistaking it for something else tho.
1Password will always set up a new connection and try to do a full sync when unlocking the app. So if you want a guaranteed way to trigger a sync lock and then unlock the app.
Was this logic changed in the beta channel and would it be helpful to revert to the production channel before writing any bug reports (not preferable but I'm willing to do it)? Keeping in mind I use mixed channels (see above), are your expectations the same regardless of app channel (beta/production)?
The logic has not been changed. The changes we have been working on is how that connection (the one I mentioned while answering your first question) handles different / limited networking environments like the ones you may see in an enterprise work environment.
What sounds like what is happening is that there is an app or something on your network that is closing that connection, thus causing the app to be unaware of the changes since the app thinks the device is offline. You could try restarting your devices into safe mode (for Mac) and safe mode with Networking (for Windows) to see if there is an app on your devices that is causing 1Password to lose the connection.