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Forum Discussion
Anonymous
4 years agoApp not synchronizing with server
I'm using 1Password on my Mac (beta channel), iPhone (production channel), and PC (beta channel), and several times now I've had to restart the app to force the app to sync with the server to get cha...
Anonymous
4 years agoHi Joshua_ag,
Thanks for the input. I'm not on an enterprise network, nor do I have any extraordinary security software that could be blocking those connections. Are you sure that's the only possible cause? I tested it again this morning and managed to reproduce it twice on my Mac. Both times the notebook was closed and in sleep mode for around half an hour. In both cases, I found the following in the log file. Is this related?
```
ERROR 2022-01-26T10:03:04.855 tokio-runtime-worker(ThreadId(1)) [1P:op-app/src/app/backend.rs:200] AppError at /rustc/c8dfcfe046a7680554bf4eb612bad840e7631c4b/library/core/src/convert/mod.rs:540:9
ModelError(ItemWithIdNotFound(ItemId(250473846)))
Stack backtrace:
0: backtrace::backtrace::trace
1: anyhow::backtrace::capture::Backtrace::capture
2: op_app::app::backend::immediate
3: op_app::app::backend::
4: core::future::from_generator::GenFuture%3CT as core::future::future::Future>::poll
5: tokio::runtime::task::core::CoreStage
6: tokio::runtime::task::harness::Harness
7: std::thread::local::LocalKey
8: tokio::task::local::LocalSet::tick
9: tokio::macros::scoped_tls::ScopedKey
10: std::thread::local::LocalKey
11: tokio::park::thread::CachedParkThread::block_on
12: tokio::runtime::handle::Handle::block_on
13: std::sys_common::backtrace::__rust_begin_short_backtrace
14: core::ops::function::FnOnce::call_once{{vtable.shim}}
15: std::sys::unix::thread::Thread::new::thread_start
16: __pthread_start
```
I also have a couple of instances of these two events in the log file
WARN 2022-01-26T10:03:48.531 tokio-runtime-worker(ThreadId(3)) [1P:op-data-layer/src/sync.rs:502] The B5 Notifier for (XBCKOWHVYFCUVGTLOJ3DJ6IUUM) has disconnected.
INFO 2022-01-26T10:03:49.004 tokio-runtime-worker(ThreadId(1)) [1P:op-data-layer/src/sync.rs:511] The B5 Notifier for (XBCKOWHVYFCUVGTLOJ3DJ6IUUM) has connected, now monitoring for events.
I can send you the full log file if you need it, I can't attach it here tho...