Forum Discussion

WendyAppleseed's avatar
WendyAppleseed
Occasional Contributor
2 years ago
Solved

Apple Watch stops unlocking 1Password for Mac

I have been using my Apple Watch 10 to unlock 1password, but for some reason, 1password has just stopped seeing watch.

There is no watch icon on the login dialog. There is no watch setting in 1password settings. 

How do I keep 1password using Apple Watch and no just randomly lose all track of it.

I have changed nothing in security since it was working.

macos
  • 1P_Blake's avatar
    1P_Blake
    2 years ago

    I'm sorry for the frustration there. 🙁

    I agree that it seems like 1Password's handling of an Apple Watch that is enabled for unlock but not currently available could be better.

    For example, the app could show a message somewhere letting you know that 1Password can't connect to your Apple Watch. 

    I've filed issues with our development team so that they can look into this further, and I have also reached out to our documentation team to see if they can add a note about this scenario to our guide on Apple Watch unlock. 

    Let me know if there's anything else that I can help you with!

5 Replies

  • JohnMaplewood's avatar
    JohnMaplewood
    Occasional Contributor
    2 years ago

    Was seeing this with my own Apple Watch this afternoon. Hope to see this fixed soon!

  • WendyAppleseed's avatar
    WendyAppleseed
    Occasional Contributor
    2 years ago

    Ah my watch was still in recharge mode not on my wrist so needed a passcode.

    However there is bad UX here. I had been wearing the watch for over an hour and showing the normal watch face.

    1password should still show the watch icons and field.

    • 1P_Blake's avatar
      1P_Blake
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hey WendyAppleseed 👋

      I'm sorry that Apple Watch unlock wasn't working. Just to clarify: was your Apple Watch locked or unlocked when it wasn't available to unlock the 1Password app?

      After you unlocked the Apple Watch by entering your passcode, can you now see the Apple Watch in the Settings window and can unlock 1Password using the Apple Watch?

      • WendyAppleseed's avatar
        WendyAppleseed
        Occasional Contributor
        2 years ago

        The watch was locked - but showed the normal display so seemed OK.
        So the experience was as expected I could not log in - fair enough.

        The annoyance really was that for 1password all the Apple Watch entries went missing so I spent 15 minutes rereading documentation which all said there should be an Apple Watch entry in settings.

        For the Watch it should have stayed with the PIN entry rather than show the normal face.