Apple Watch unlock in clamshell mode often fails

Hi @sentros:

Thanks for sharing your support ID. It looks like one of my colleagues is in touch with you there.

Jack

ref: LUY-77219-825

1P_Ben here's my support ID as well: [#LUY-77219-825]

The problem has occurred again (although in fact I was getting many successful Apple Watch unlock requests, especially with the new SSH ID server functionality).

As per the previous message, I've sent the requested information, and my support ID number is

• #WYT-15822-843

Thanks @tagolus!

Ben

ref: ZJV-41925-953

1P_Ben Here you go: [#ZJV-41925-953]

@"a.jaffe" @tagolus

The next time you experience this problem, please note the time. Then, I'd like to ask you to create a diagnostics report from your Mac:

1Password > Preferences > Advanced > Send Diagnostics

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/123579/apple-watch-unlock-in-clamshell-mode-often-fails#latest
• Your forum username
• The time you noted above

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Ben

Something that might be related to this (if it isn't, I'll start a new thread):

Since a few days, 1password doesn't let me enter my password for about a minute with a spinner next to the password field:

After said minute, the spinner changes to the watch icon:

My 1password version:

1Password for Mac 8.6.0
80600081, on BETA channel

Unfortunately, this didn't help.

Is this a known problem and this is the known solution?

Or is this an unusual problem and this is general advice for unlock-related problems?

Note that this is not a new issue -- I first reported it last September but has been going on for a while. Note also that it's intermittent, but I can't tell if it's really "random" or I just haven't been able to track down the cause...

In any event, how can I make sure this is reported as an actual bug?

@"a.jaffe"

I can provide you with one of the troubleshooting steps we provide when emailing in. I can't guarantee it will; help but it may. Please do not skip any steps.

1. Disable whichever unlock method(s) you're using -- Touch ID and/or Apple Watch unlock -- completely from within 1Password Preferences > Security and in System Preferences

2. Check for any apply any remaining macOS updates -- Update macOS on Mac - Apple Support

3. Apply any Apple watch updates.

4. If you have not done so already on any applicable Mac(s), do an SMC reset -- How to reset the SMC of your Mac - Apple Support

5. Restart your Mac normally.

6. Setup your preferred unlock method(s) again: Touch ID to unlock 1Password on your Mac or Apple Watch to unlock 1Password on your Mac

This is still happening, and now there seems to be a somewhat worse symptom: In 1Password For Safari, when I click on the 1PW icon in a text field, it sometimes just flashes up what I think is the Apple Watch login window notification for a very short time (much less than 1 second) before it disappears. But it doesn't interact with the watch itself -- there is no opportunity to do the usual double-click of the side button. If I click the text-field icon enough times, it seems to bring up the actual 1Password application, so I can eventually get things working, but it's definitely a buggy experience.

If it's useful:

1Password for Safari 2.3.0 (but I think I've seen this before this latest version)
1Password 8.6.0 80600068 beta
MacOS 12.2.1
MacBook Pro 15-inch 2019 (intel), running in clamshell mode with external display