Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Apple Watch unlock intermittently stops working

This discussion was created from comments split from: Unable to unlock with Apple Watch.
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello OakBrook! 👋

I'm sorry that Apple Watch unlock intermittently stops working to unlock 1Password on your Mac. So that I can better understand that situation, the next time that your Apple Watch isn't available to unlock 1Password can you see if you can still unlock a macOS system prompt using your Apple Watch:

  1. Click on the  in the menu bar.
  2. Click System Settings.
  3. Click Privacy & Security.
  4. Click Advanced.
  5. As a temporary troubleshooting step, turn on "Log out automatically after inactivity".
  6. You'll now see a macOS system prompt asking you to confirm the action. You should receive a double-tap notification on your Apple Watch.

Are you able to use the Apple Watch to authenticate the macOS system prompt? Once this test is complete you can turn off "Log out automatically after inactivity" if you wish.

-Dave

ref: dev/core/core#27438