I think I'm having the https://1password.community/discussion/126956/8-beta-wont-allow-login-after-restoring-mac-from-time-machine-backup. One difference is that I can authenticate into one of the two vaults (my personal one) - the authentication failure only happens on my Work vault.
I've contacted support+mac@1password.com as was indicated in that topic, but it's been 5 calendar days and I haven't heard back. I've tried basically everything I can think of, including booting into Recovery Mode and mounting the Macintosh HD - Data drive from Disk Utility so I can go in via Terminal and delete 1Password.app as well as all remnants of config/preferences from ~/Library. Nothing makes any difference. All my other devices (iMac & iPhone) seem perfectly fine, I even went through Recovery with my work admin and that didn't help the situation, either. I did end up having to re-auth on the iPhone and that ended fine as well.
I can sign-in fine via the browser using the same info as I'm trying to use in the app.
1Password Version: 8.9.4 Extension Version: Not Provided OS Version: 12.6.1
Browser:_ Not Provided
To avoid the original poster getting notifications of any follow-ups if someone needed assistance, I will be closing this. Please start a new discussion and reference this topic if needed, and we'll happy to assist you.
These are the steps I provided the user which resulted in a successful resolution. The steps I sent bdruth have been added here at their request in the hopes of helping other members of the community who may find themselves in a similar situation.
1Password 8 looks much deeper for existing data than 1Password 7. I believe that the reset caused it to look at the old locations, possibly from any previous installations of 1Password 7. I think 1Password 8 was seeing the old account prior to the recovery. This is only speculation on my part. I can't be certain this is what happened in your instance.
I saw in the community that you went back to 1Password 7. So how do we get you back to 1Passwords 8? We set aside any databases that 1Password 8 may find.
It's imperative to the safety of your data that you ensure it is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit and that you know your password.
If all data is present. Follow the instructions to completely remove 1Password 7 from your system.
Sorry bdruth that we haven't gotten to you just yet. I'll try to flag a colleague for you or myself. 😉 Thanks for the follow-up. It will help with the submission you sent over.
Removing 1Password 8 (with great difficulty) and re-installing 1Password 7 (from the App Store) seems to have done the trick - I'm able to authenticate both vaults now.
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I think I'm having the https://1password.community/discussion/126956/8-beta-wont-allow-login-after-restoring-mac-from-time-machine-backup. One difference is that I can authenticate into one of the two vaults (my personal one) - the authentication failure only happens on my Work vault.
\n\n
I've contacted support+mac@1password.com as was indicated in that topic, but it's been 5 calendar days and I haven't heard back. I've tried basically everything I can think of, including booting into Recovery Mode and mounting the Macintosh HD - Data drive from Disk Utility so I can go in via Terminal and delete 1Password.app as well as all remnants of config/preferences from ~/Library. Nothing makes any difference. All my other devices (iMac & iPhone) seem perfectly fine, I even went through Recovery with my work admin and that didn't help the situation, either. I did end up having to re-auth on the iPhone and that ended fine as well.
\n\n
I can sign-in fine via the browser using the same info as I'm trying to use in the app.
\n\n\n\n
1Password Version: 8.9.4 \nExtension Version: Not Provided \nOS Version: 12.6.1 \nBrowser:_ Not Provided
I've contacted support+mac@1password.com as was indicated in that topic, but it's been 5 calendar days and I haven't heard back. I've tried basically everything I can think of, including booting into Recovery Mode and mounting the Macintosh HD - Data drive from Disk Utility so I can go in via Terminal and delete 1Password.app as well as all remnants of config/preferences from ~/Library. Nothing makes any difference. All my other devices (iMac & iPhone) seem perfectly fine, I even went through Recovery with my work admin and that didn't help the situation, either. I did end up having to re-auth on the iPhone and that ended fine as well.
\n\n
I can sign-in fine via the browser using the same info as I'm trying to use in the app.
\n\n\n\n
1Password Version: 8.9.4 \nExtension Version: Not Provided \nOS Version: 12.6.1 \nBrowser:_ Not Provided
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Authentication failure after Time Machine restore","moderationData":{"__ref":"ModerationData:moderation_data:78658"},"body":"
To avoid the original poster getting notifications of any follow-ups if someone needed assistance, I will be closing this. Please start a new discussion and reference this topic if needed, and we'll happy to assist you.
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These are the steps I provided the user which resulted in a successful resolution. The steps I sent bdruth have been added here at their request in the hopes of helping other members of the community who may find themselves in a similar situation.
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1Password 8 looks much deeper for existing data than 1Password 7. I believe that the reset caused it to look at the old locations, possibly from any previous installations of 1Password 7. I think 1Password 8 was seeing the old account prior to the recovery. This is only speculation on my part. I can't be certain this is what happened in your instance.
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I saw in the community that you went back to 1Password 7. So how do we get you back to 1Passwords 8? We set aside any databases that 1Password 8 may find.
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It's imperative to the safety of your data that you ensure it is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit and that you know your password.
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If all data is present. Follow the instructions to completely remove 1Password 7 from your system.
4a. - Delete the original folder referenced in step 5
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Choose Go > Go to Folder, then enter the following path and press Return:
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~/Library/Group Containers/
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If you see “The folder can’t be found”, click Cancel and skip the next step.
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Right-click on any folders with com.agilebits or 2BUA8C4S2C.com.1password and select compress.
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Example: 2BUA8C4S2C.com.1password
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6a. - Drag any original folders mentioned above in step 7 to the Trash.
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The steps above leave you with the zipped copy in place if you should need it and gives us a clean slate to work with.
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\n\n
--
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1Password 8:
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Choose Go > Go to Folder, then enter the following path and press Return:
\n\n
~/Library/Group Containers/
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Right-click on any folders with com.agilebits or 2BUA8C4S2C.com.1password and select compress.
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Example: 2BUA8C4S2C.com.1password
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\n
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Delete the original folders.
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There should be two but the steps for 1Password 7 would have covered this. 🙂
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\n
\n\n
--
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Get going again:
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Restart the Mac. Please do not skip this step.
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Try to avoid opening any browsers until after opening 1Password 8.
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Double click on the 1Password application to start 1Password 8 and go through the authentication process.
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I think I found it under a different email. I'm replying there now.
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Apologies I do not see a submission from you. Do you have a support id number? Can you share it with me?
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Sorry bdruth that we haven't gotten to you just yet. I'll try to flag a colleague for you or myself. 😉 Thanks for the follow-up. It will help with the submission you sent over.
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Removing 1Password 8 (with great difficulty) and re-installing 1Password 7 (from the App Store) seems to have done the trick - I'm able to authenticate both vaults now.
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