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bdruth's avatar
bdruth
New Contributor
3 years ago

Authentication failure after Time Machine restore

I think I'm having the https://1password.community/discussion/126956/8-beta-wont-allow-login-after-restoring-mac-from-time-machine-backup. One difference is that I can authenticate into one of the two vaults (my personal one) - the authentication failure only happens on my Work vault.

I've contacted support+mac@1password.com as was indicated in that topic, but it's been 5 calendar days and I haven't heard back. I've tried basically everything I can think of, including booting into Recovery Mode and mounting the Macintosh HD - Data drive from Disk Utility so I can go in via Terminal and delete 1Password.app as well as all remnants of config/preferences from ~/Library. Nothing makes any difference. All my other devices (iMac & iPhone) seem perfectly fine, I even went through Recovery with my work admin and that didn't help the situation, either. I did end up having to re-auth on the iPhone and that ended fine as well.

I can sign-in fine via the browser using the same info as I'm trying to use in the app.


1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: 12.6.1
Browser:_ Not Provided

6 Replies

  • To avoid the original poster getting notifications of any follow-ups if someone needed assistance, I will be closing this. Please start a new discussion and reference this topic if needed, and we'll happy to assist you.

  • These are the steps I provided the user which resulted in a successful resolution. The steps I sent bdruth have been added here at their request in the hopes of helping other members of the community who may find themselves in a similar situation.



    1Password 8 looks much deeper for existing data than 1Password 7. I believe that the reset caused it to look at the old locations, possibly from any previous installations of 1Password 7. I think 1Password 8 was seeing the old account prior to the recovery. This is only speculation on my part. I can't be certain this is what happened in your instance.

    I saw in the community that you went back to 1Password 7. So how do we get you back to 1Passwords 8? We set aside any databases that 1Password 8 may find.

    1. It's imperative to the safety of your data that you ensure it is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit and that you know your password.

    2. If all data is present. Follow the instructions to completely remove 1Password 7 from your system.

    How to uninstall 1Password - I have modified them slightly to fit your situation. See below.

    1Password 7 app:

    1. Click the 1Password icon in your menu bar and choose Quit.
      In 1Password 7, choose Quit 1Password Completely.

    2. Right-click on 1Password 7 in the Applications folder and select compress.

    • Delete the original 1Password 7 application.

    1Password 8 app:

    • No need to remove the 1Password 8 app.

    --

    1Password data:

    1. In Finder, choose Go > Go to Folder, then enter the following path and press Return:

    ~/Library/Application Support/

    1. Drag any files with com.agilebits in the name to the Trash.

    Example: com.agilebits.onepassword4.plist

    1. Choose Go > Go to Folder, then enter the following path and press Return:

    ~/Library/Containers/

    1. Right-click on any folders with com.agilebits and 1Password in the name and select compress.

    Example: 2BUA8C4S2C.com.agilebits.onepassword-osx-helper

    4a. - Delete the original folder referenced in step 5

    1. Choose Go > Go to Folder, then enter the following path and press Return:

    ~/Library/Group Containers/

    If you see “The folder can’t be found”, click Cancel and skip the next step.

    1. Right-click on any folders with com.agilebits or 2BUA8C4S2C.com.1password and select compress.

    Example: 2BUA8C4S2C.com.1password

    6a. - Drag any original folders mentioned above in step 7 to the Trash.

    • The steps above leave you with the zipped copy in place if you should need it and gives us a clean slate to work with.

    --

    1Password 8:

    Choose Go > Go to Folder, then enter the following path and press Return:

    ~/Library/Group Containers/

    Right-click on any folders with com.agilebits or 2BUA8C4S2C.com.1password and select compress.

    Example: 2BUA8C4S2C.com.1password

    • Delete the original folders.

    • There should be two but the steps for 1Password 7 would have covered this. 🙂

    --

    Get going again:

    Restart the Mac. Please do not skip this step.

    Try to avoid opening any browsers until after opening 1Password 8.

    Double click on the 1Password application to start 1Password 8 and go through the authentication process.

  • bdruth

    Sorry talking to myself here. lol.

    I think I found it under a different email. I'm replying there now.

  • bdruth

    Apologies I do not see a submission from you. Do you have a support id number? Can you share it with me?

  • Sorry bdruth that we haven't gotten to you just yet. I'll try to flag a colleague for you or myself. 😉 Thanks for the follow-up. It will help with the submission you sent over.

  • bdruth's avatar
    bdruth
    New Contributor

    Removing 1Password 8 (with great difficulty) and re-installing 1Password 7 (from the App Store) seems to have done the trick - I'm able to authenticate both vaults now.

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failure after Time Machine restore","id":"message:78652","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:14328"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:78652"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:78652"},"body":"

I think I'm having the https://1password.community/discussion/126956/8-beta-wont-allow-login-after-restoring-mac-from-time-machine-backup. One difference is that I can authenticate into one of the two vaults (my personal one) - the authentication failure only happens on my Work vault.

\n\n

I've contacted support+mac@1password.com as was indicated in that topic, but it's been 5 calendar days and I haven't heard back. I've tried basically everything I can think of, including booting into Recovery Mode and mounting the Macintosh HD - Data drive from Disk Utility so I can go in via Terminal and delete 1Password.app as well as all remnants of config/preferences from ~/Library. Nothing makes any difference. All my other devices (iMac & iPhone) seem perfectly fine, I even went through Recovery with my work admin and that didn't help the situation, either. I did end up having to re-auth on the iPhone and that ended fine as well.

\n\n

I can sign-in fine via the browser using the same info as I'm trying to use in the app.

\n\n
\n\n

1Password Version: 8.9.4
\nExtension Version: Not Provided
\nOS Version: 12.6.1
\nBrowser:_ Not Provided

","body@stringLength":"1265","rawBody":"

I think I'm having the same or similar problem as was reported in the 1Password 8 beta forum. One difference is that I can authenticate into one of the two vaults (my personal one) - the authentication failure only happens on my Work vault.

\n\n

I've contacted support+mac@1password.com as was indicated in that topic, but it's been 5 calendar days and I haven't heard back. I've tried basically everything I can think of, including booting into Recovery Mode and mounting the Macintosh HD - Data drive from Disk Utility so I can go in via Terminal and delete 1Password.app as well as all remnants of config/preferences from ~/Library. Nothing makes any difference. All my other devices (iMac & iPhone) seem perfectly fine, I even went through Recovery with my work admin and that didn't help the situation, either. I did end up having to re-auth on the iPhone and that ended fine as well.

\n\n

I can sign-in fine via the browser using the same info as I'm trying to use in the app.

\n\n
\n\n

1Password Version: 8.9.4
\nExtension Version: Not Provided
\nOS Version: 12.6.1
\nBrowser:_ Not Provided

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Authentication failure after Time Machine restore","moderationData":{"__ref":"ModerationData:moderation_data:78658"},"body":"

To avoid the original poster getting notifications of any follow-ups if someone needed assistance, I will be closing this. Please start a new discussion and reference this topic if needed, and we'll happy to assist you.

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These are the steps I provided the user which resulted in a successful resolution. The steps I sent bdruth have been added here at their request in the hopes of helping other members of the community who may find themselves in a similar situation.

\n\n
\n\n
\n\n

1Password 8 looks much deeper for existing data than 1Password 7. I believe that the reset caused it to look at the old locations, possibly from any previous installations of 1Password 7. I think 1Password 8 was seeing the old account prior to the recovery. This is only speculation on my part. I can't be certain this is what happened in your instance.

\n\n

I saw in the community that you went back to 1Password 7. So how do we get you back to 1Passwords 8? We set aside any databases that 1Password 8 may find.

\n\n
    \n
  1. It's imperative to the safety of your data that you ensure it is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit and that you know your password.

  2. \n
  3. If all data is present. Follow the instructions to completely remove 1Password 7 from your system.

  4. \n
\n\n

How to uninstall 1Password - I have modified them slightly to fit your situation. See below.

\n\n

1Password 7 app:

\n\n
\n
    \n
  1. Click the 1Password icon in your menu bar and choose Quit.
    \nIn 1Password 7, choose Quit 1Password Completely.

  2. \n
  3. Right-click on 1Password 7 in the Applications folder and select compress.

  4. \n
\n
\n\n\n\n

1Password 8 app:

\n\n\n\n

--

\n\n

1Password data:

\n\n
\n
    \n
  1. In Finder, choose Go > Go to Folder, then enter the following path and press Return:
  2. \n
\n\n

~/Library/Application Support/

\n\n
    \n
  1. Drag any files with com.agilebits in the name to the Trash.
  2. \n
\n
\n\n

Example: com.agilebits.onepassword4.plist

\n\n
\n
    \n
  1. Choose Go > Go to Folder, then enter the following path and press Return:
  2. \n
\n\n

~/Library/Containers/

\n\n
    \n
  1. Right-click on any folders with com.agilebits and 1Password in the name and select compress.
  2. \n
\n
\n\n

Example: 2BUA8C4S2C.com.agilebits.onepassword-osx-helper

\n\n

4a. - Delete the original folder referenced in step 5

\n\n
\n
    \n
  1. Choose Go > Go to Folder, then enter the following path and press Return:
  2. \n
\n\n

~/Library/Group Containers/

\n\n

If you see “The folder can’t be found”, click Cancel and skip the next step.

\n\n
    \n
  1. Right-click on any folders with com.agilebits or 2BUA8C4S2C.com.1password and select compress.
  2. \n
\n
\n\n

Example: 2BUA8C4S2C.com.1password

\n\n

6a. - Drag any original folders mentioned above in step 7 to the Trash.

\n\n\n\n

--

\n\n

1Password 8:

\n\n
\n

Choose Go > Go to Folder, then enter the following path and press Return:

\n\n

~/Library/Group Containers/

\n\n

Right-click on any folders with com.agilebits or 2BUA8C4S2C.com.1password and select compress.

\n
\n\n

Example: 2BUA8C4S2C.com.1password

\n\n
\n\n
\n\n

--

\n\n

Get going again:

\n\n
\n

Restart the Mac. Please do not skip this step.

\n
\n\n

Try to avoid opening any browsers until after opening 1Password 8.

\n\n

Double click on the 1Password application to start 1Password 8 and go through the authentication process.

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bdruth

\n\n

Sorry talking to myself here. lol.

\n\n

I think I found it under a different email. I'm replying there now.

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bdruth

\n\n

Apologies I do not see a submission from you. Do you have a support id number? Can you share it with me?

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Sorry bdruth that we haven't gotten to you just yet. I'll try to flag a colleague for you or myself. 😉 Thanks for the follow-up. It will help with the submission you sent over.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"180","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-10-25T12:06:45.000-07:00","lastPublishTime":"2022-10-25T12:06:45.000-07:00","metrics":{"__typename":"MessageMetrics","views":4},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:78652/message:78654","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:78653":{"__typename":"ModerationData","id":"moderation_data:78653","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:78653":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:14328"},"id":"message:78653","revisionNum":1,"uid":78653,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:78652"},"conversation":{"__ref":"Conversation:conversation:78652"},"subject":"Re: Authentication failure after Time Machine restore","moderationData":{"__ref":"ModerationData:moderation_data:78653"},"body":"

Removing 1Password 8 (with great difficulty) and re-installing 1Password 7 (from the App Store) seems to have done the trick - I'm able to authenticate both vaults now.

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