These are the steps I provided the user which resulted in a successful resolution. The steps I sent bdruth have been added here at their request in the hopes of helping other members of the community who may find themselves in a similar situation.
1Password 8 looks much deeper for existing data than 1Password 7. I believe that the reset caused it to look at the old locations, possibly from any previous installations of 1Password 7. I think 1Password 8 was seeing the old account prior to the recovery. This is only speculation on my part. I can't be certain this is what happened in your instance.
I saw in the community that you went back to 1Password 7. So how do we get you back to 1Passwords 8? We set aside any databases that 1Password 8 may find.
It's imperative to the safety of your data that you ensure it is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit and that you know your password.
If all data is present. Follow the instructions to completely remove 1Password 7 from your system.
How to uninstall 1Password - I have modified them slightly to fit your situation. See below.
1Password 7 app:
Click the 1Password icon in your menu bar and choose Quit.
In 1Password 7, choose Quit 1Password Completely.
Right-click on 1Password 7
in the Applications folder and select compress.
- Delete the original
1Password 7
application.
1Password 8 app:
- No need to remove the 1Password 8 app.
1Password data:
- In Finder, choose Go > Go to Folder, then enter the following path and press Return:
~/Library/Application Support/
- Drag any files with com.agilebits in the name to the Trash.
Example: com.agilebits.onepassword4.plist
- Choose Go > Go to Folder, then enter the following path and press Return:
~/Library/Containers/
- Right-click on any folders with com.agilebits and 1Password in the name and select compress.
Example: 2BUA8C4S2C.com.agilebits.onepassword-osx-helper
4a. - Delete the original folder referenced in step 5
- Choose Go > Go to Folder, then enter the following path and press Return:
~/Library/Group Containers/
If you see “The folder can’t be found”, click Cancel and skip the next step.
- Right-click on any folders with
com.agilebits or 2BUA8C4S2C.com.1password
and select compress.
Example: 2BUA8C4S2C.com.1password
6a. - Drag any original folders mentioned above in step 7 to the Trash.
- The steps above leave you with the zipped copy in place if you should need it and gives us a clean slate to work with.
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1Password 8:
Choose Go > Go to Folder, then enter the following path and press Return:
~/Library/Group Containers/
Right-click on any folders with com.agilebits or 2BUA8C4S2C.com.1password
and select compress.
Example: 2BUA8C4S2C.com.1password
Get going again:
Restart the Mac. Please do not skip this step.
Try to avoid opening any browsers until after opening 1Password 8.
Double click on the 1Password application to start 1Password 8 and go through the authentication process.