Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Auto-Fill not working all of a sudden on some sites

Example: Pizza Hut's website (pizzahut.com). Upon checkout, when I click in one of the credit card fields, I don't get the 1Password prompt to auto-fill, and if I click auto-fill from the credit car...
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steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @usagora,

I'm sorry for the trouble you are having filling on certain websites. Let's start with pizzahut.com.

I have tried to fill my credit card details on this site and things seemed to work as expected. Before we go any further can you try going to our test website and use the same steps you would take to fill your credit card and let me know if it successfully fills here: https://fill.dev/form/credit-card-simple.

As for Chase.com, can you try these steps to manually save your login and then see if you are able to fill:

  1. Go to the log in page
  2. Manually enter your log in details but don't click enter or sign in.
  3. Right click the 1Password icon in your browser toolbar and choose 'Save Login'
  4. Give it a title and click Save.
  5. Now refresh the page and see if you are able to fill.

Let me know how you get on!