Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
Skeeter07
11 months agoNew Contributor
Auto lock more often than the setting
Family account, I am organizer on Android 14, I have auto lock set to 8 hours and it stays unlocked for 8 hours. My wife, a user, also on Android, has auto lock set to 8 hours, but 1Password locks al...
1P_Dave
Moderator
11 months agoThank you for answering those questions. So that I can investigate this further, I'd like to ask you to create a diagnostics report from your wife's Android device:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to support+forum@1password.com
.
With your email please include:
- A link to this thread: https://1password.community/discussion/148628/auto-lock-more-often-than-the-setting
- Your forum username:
Skeeter07
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave