I had 1P8 installed and for over 2 months it kept failing to update so I uninstalled it, deleted the %LOCALAPPDATA%\1Password folder and restarted my computer.
Then I downloaded the latest version from https://my.1password.com/apps and tried installing it. Same error:
I am on my work PC with McAfee installed and no access to control it. However it's up-to-date, never had this issue before and I have access to McAfee logs and I cannot find anything that would indicate McAfee blocking the installation.
No matter how many times I try I get the same logs (with completely new %LOCALAPPDATA%\1Password folder recreated on each attempt):
[2022-12-08 16:41:55.146153 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:602: Setup logs path set to : C:\Users\redacted\AppData\Local\1Password\logs\setup
[2022-12-08 16:41:55.148793 +02:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: system locale detected as 'en-US'
[2022-12-08 16:41:55.148851 +02:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: selected translations for EN_US based on detected locale en-US
[2022-12-08 16:42:34.367519 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:516: Starting fresh install to 80910043
[2022-12-08 16:42:34.551483 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:288: Copying files to C:\Users\redacted\AppData\Local\1Password\update
[2022-12-08 16:42:34.552597 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:70: copying files to: C:\Users\redacted\AppData\Local\1Password\update\8
[2022-12-08 16:42:36.640174 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:292: Renaming C:\Users\redacted\AppData\Local\1Password\app to C:\Users\redacted\AppData\Local\1Password\previous
[2022-12-08 16:42:36.640208 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:128: renaming C:\Users\redacted\AppData\Local\1Password\app to C:\Users\redacted\AppData\Local\1Password\previous
[2022-12-08 16:42:36.804384 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\redacted\AppData\Local\1Password\app to C:\Users\redacted\AppData\Local\1Password\previous
[2022-12-08 16:42:36.804726 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:300: Renaming C:\Users\redacted\AppData\Local\1Password\update to C:\Users\redacted\AppData\Local\1Password\app
[2022-12-08 16:42:36.804759 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\redacted\AppData\Local\1Password\update to C:\Users\redacted\AppData\Local\1Password\app
[2022-12-08 16:42:36.806648 +02:00] ERROR [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:54: failed to rollback rename of C:\Users\redacted\AppData\Local\1Password\app to C:\Users\redacted\AppData\Local\1Password\previous. Error: The system cannot find the file specified. (os error 2)
[2022-12-08 16:42:37.117185 +02:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:169: failed to move app files. Error: Io(PermissionDenied)
[2022-12-08 16:42:38.711589 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:374: starting C:\Users\redacted\AppData\Local\1Password\app\8\1Password.exe
[2022-12-08 16:42:38.712181 +02:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:201: Failed to start previous app. Error: The system cannot find the path specified. (os error 3)
1Password Version: 8.9.10 Extension Version: Not Provided OS Version: Windows
Browser:_ Not Provided
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As mentioned in https://1password.community/discussion/comment/660085/#Comment_660085…
\n\n
I was auto-updated to https://releases.1password.com/mac/beta/#1password-for-mac-8.9.7-7 from the https://1password.com/downloads/mac/ post-install just now. No idea why, unless that happens to all Apple Silicon machines currently?
\n\n
Thought I would open a new discussion as well for visibility.
\n\n\n\n
1Password Version: 8.9.4 (downloaded by installer) \nExtension Version: Not Provided \nOS Version: macOS 12.6 (21G115) \nBrowser:_ Safari
Thought I would open a new discussion as well for visibility.
\n\n\n\n
1Password Version: 8.9.4 (downloaded by installer) \nExtension Version: Not Provided \nOS Version: macOS 12.6 (21G115) \nBrowser:_ Safari
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Auto-updated to beta from production download post-install","moderationData":{"__ref":"ModerationData:moderation_data:124157"},"body":"
@rdela
\n\n
\n
Are you implying I will not get migrated to production even though I have changed the release channel in the Advanced tab of Preferences from Beta to Production?
\n
\n\n
Not right away, no. Each time 1Password checks for updates, it'll look to see if there is a version which:
\n\n
\n
is both newer than the currently installed version, and
\n
is in the channel set by the \"Release channel\" setting in Preferences > Advanced.
\n
\n\n
So, for example, if you were running 8.9.7 Beta and the release channel was set to Production, 1Password would never install 8.9.6 Production, because that breaks the first rule.
\n\n
Similarly, if the release channel is set to Production, you would never be updated from 8.9.5 Production to 8.9.6 Beta, because that breaks the second rule.
\n\n
Because Beta releases will almost always have a higher version number than Production releases, there might be a wait until the current Production release \"overtakes\" the Beta release you have installed (see the first rule above).
\n\n
It's tricky to say what's happened specifically in your case, but if you'd used Migration Assistant (or something like it) to move everything wholesale from one Mac to the other, the preference file which tells 1Password which channel to use would have transferred to the other Mac, potentially leading to this situation.
\n\n
The easiest solution to this problem is to change channel from Beta to Production and then wait. Then, when a newer Production version is available, 1Password will jump to using that instead. Meanwhile, it would stop receiving beta updates. That's the method we describe here:
\n\n
\n
To stop using the beta:
\n\n
In Preferences > Advanced, set “Release channel” to Production. You’ll be updated to the next stable release when it’s available.
If you want to force the channel change now, you can do, and I can provide instructions on how to do that, but if you are able to wait, I'd strongly recommend that instead.
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I should clarify I installed from the non-beta but apparently turned on \"beta channel\" in advanced for updates.
\n
\n\n
I wonder if the same issue that happened to me didn't happen there, where the production download decided to update to the beta without input from volcom45. I had to, as you wrote there:
\n\n
\n
[switch] the release channel in the Advanced tab of Preferences […] to change from Beta to Production.
\n
\n\n
So if I follow your logic that means it's unlikely:
\n\n
\n
1Password might have previously downloaded a beta update but hadn't installed it yet
\n
\n\n
Very early on in the 1P 8 cycle I tried the app, which barely functioned then, and removed it, on a different machine. Then I download the production version over a year later, again on a different machine, after being hounded in 1P 7 on practically every screen on what felt like a daily basis.
\n\n
If this is what happens to people like me I think the officially recommended remediation described above, which I had to be savvy enough to know how to describe and to go here and post it to even get, puts too much of the effort on my side of the equation. I don't recall any indication in the auto-updater it was going to switch release channels from production to beta.
\n\n
I am willing to try this, but I want to make sure this is worth my time. Are you implying I will not get migrated to production even though I have changed the release channel in the Advanced tab of Preferences from Beta to Production?
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Hey there @rdela
\n\n
Double-check that the \"Release channel\" setting in Preferenes > Advanced is showing \"Production\". If it is, then we know that 1Password didn't request a beta update, so it might be the case of where 1Password might have previously downloaded a beta update but hadn't installed it yet.
\n\n
Here's what to do:
\n\n\n
Fully quit 1Password by right-clicking its icon in the menu bar and choosing Quit.
\n
In Finder, click the Go menu > \"Go to Folder...\" and paste in the following, then press Enter:
Give that a try and let me know how you get on. I'll be here if you need further help.
\n\n
— Grey
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