Autofill does not work in apps

Hi @David_FR06, @DaGingaNinja thanks for letting us know you're running into filling issues. I'm very sorry for the trouble.

I'd like to ask you to reach out to us directly via email at support@1password.com so we can help investigate further. Please include a brief description of the issue.

After emailing in, you'll receive a reply from BitBot, our automated responder, with a Support ID that looks something like [#ABC-12345-678]. You can post that here so I can help make sure your message gets to the right place. If you've already contacted us via email, lets continue the conversation there. Thanks again!

Ever since the upgrade to 1P 8 the ability to autofill on my Android has been horribly unreliable. The inability to consistently use autofill on apps is what caused me to make the change from LastPass and now here we are with 1Password going through the same thing..

Samsung Galaxy S21 Ultra - Android 12
1Password - 8.9.3

Hello 1P support team,
I am using Android App 1P 8.9.3 on Xiaomi Mi 9T (Android v 11 RKQ1.200826.002).
Despite turning background windows on in app properties, autofill does not work.
Can you please assist ?
Thanks.
David.

Thanks @natfunknoodle! It's much appreciated.

Hi 1P_Timothy thanks for the reply! I did reach out to support and I am just in the process of taking screen videos on my phone of the issues I am having. Thank you so much for answering me. Take care!

Hi @natfunknoodle, thanks for writing in. I'm really sorry to hear about the filling issue on your S8!

If you've sent an email message to our support team, let's continue the conversation there to avoid duplicating our conversation. If you've sent us a message but haven't received a reply, please let me know! If you haven't emailed in, I'd like to ask you to send a message to support@1password.com so we can help dig into this further. Thanks again!

Just upgraded from 1PW 7 to 1PW8 and wish I hadn't. The prompt to autofill the password doesn't work on any apps on my phone. I am using a Samsung Galaxy 8 SM-G950FD with Android version 9 (Baseband version G950FXXUCDUD1) Kernel version 4.4.111-21427293 #1 Mon July 25 8:08:11 KST 2022 Build number PPR1.180610.011.G950FXXUCDVG4

I have tried to uninstall, re-install, use cCleaner, restart, etc. Autofill is turned on and set up in device settings. Nothing works, and this is a massive productivity pain.

Is there a fix?

1Password – Password Manager version 2.4.0 works fine on my browsers on my computer.

But on my phone, absolutely no autofill working. Please help.

Thanks, 1P_Timothy - will do. :)

Hi Wilhelm, thanks for your question.

There are two ways to add Android app links to items with 1Password for Android:
1. Create an item through the "Open 1Password" prompt when signing in or signing up through the app.
2. Update an existing item when signing in through the app by tapping "Open 1Password" searching for and selecting your item then tapping Fill & Update Login.

If you see any apps where 1Password consistently does not Autofill, please let us know and we would be happy to pass it along to the team. Thanks again!

I'm having the same issue, however, sometimes 1Password opens when I click down into the password field and back up to the username for some apps, and in others it's just not appearing anywhere. I wish I could add the app to the entry in 1Password. Is there a way to do that?