Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Autofill doesn't work for some sites
Autofill username and passwords doesn't work for some sites (like my bank) on the Win10 version, so I have to cut-and-paste from the 1Password popup. However it works fine for the same sites on my MacAir and my i-Phone (wait - was this program written by the MacMafia?). How can I fix this? I've tried editing the logon in 1 password, re-recordiing it, etc. Seems like there's a hidden switch or "preference" I can't find, or the bank's software is blocking autofill somehow? But why just for Windows 10?
1Password Version: 8.8.0
Extension Version: 1.18.1
OS Version: latest Windows 10, latest Mac
Browser:_ Firefox
Referrer: forum-search:https://1password.community/search?Search=autofill%20doesn't%20work%20for%20some%20sites%20on%20the%20Windows%2010%20version%2C%20but%20works%20fine%20on%20my%20MacAir
18 Replies
I use Safari mainly but I have the same issues with Firefox, and yes the 1Password icon is showing on the toolbar.
I've noticed that sometimes the 1Password icon in the browser has a lock on it even when I've got 1Password open. This isn't always the case though.
steph_giles1Password Team
Thank you for getting back to me with this detail HelenBubz.
Can you let me know which browser you are using? Do you see a 1Password icon in your browser toolbar next to the address bar?
it's pretty much every site that I need to log into, steph_giles, I just listed a selection of sites.
The only thing(s) that have changed is that I've got Malwarebytes (paid) running, rather than just sitting in my Applications folder and I've changed my antivirus from AVG to Avast.
It's been an on-going hassle where one site wouldn't let 1Password fill in my credentials but it started being real a nuisance about a fortnight ago.
Most worryingly the 1Password logo isn't appearing anywhere.
- steph_giles
Hi HelenBubz,
I'm sorry for the trouble, just to clarify are you having trouble on all websites or just a random selection?
Is this a recent issue which has come to light? Does restarting your computer improve things?
Any information would be really helpful!
I'm having the same problems with my UK bank, eBay (the UK one), amazon (the UK one), my UK energy supplier, this site, profantasy software's site, so it's not as if it's one 'type' of site.
It started about a week ago. I'm having to paste passwords which is a pain in the neck.
Can anyone throw any light on things?? I'm using 1Password 8.7.1 on macOS Catalina.+
It was my Wells Fargo bank account that was the biggest headache, but it was also a problem for other sites. The 1Password autofill for the WF account worked on my MacAir, but not my Windows 10 machine.
BUT, the problem has corrected itself somehow. I'm guessing an update of either Windows 10 or of the bank's software, or of 1Password? I haven't tested any of the other problem sites.
