Forum Discussion

stevemiller57's avatar
stevemiller57
New Contributor
4 years ago

Autofill has stopped working in the login field in Safari

Autofill used to work in Safari but it stopped a few weeks ago. I can click on the extension icon in the toolbar and click on autofill and that works, but nothing happens when I click on the icon in the password field. It does not work for any websites. I have tried checking the vault setting, as well as uninstalling 1Password completely, and restarting both the computer and the browser multiple times. I am using Safari Version 15.1 (17612.2.9.1.6), and 1Password 7
Version 7.9 (70900001). MacOS Monterey 12.0 Beta.

It works in Chrome but I prefer to use Safari for various reasons.

Thank you.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:https://1password.community/search?Search=autofill%20not%20working%20in%20safar

macos

7 Replies

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  • Former Member's avatar
    Former Member
    4 years ago

    Thank you for letting us know stevemiller57, I am glad that things started working again :+1:

  • stevemiller57's avatar
    stevemiller57
    New Contributor
    4 years ago

    For me it started working again. I don't know if this is the explanation, but I did install an update to the operating system.

  • Former Member's avatar
    Former Member
    4 years ago

    @StaffBearer:

    I would like to ask you to generate a https://support.1password.com/diagnostics/?mac and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Former Member's avatar
    Former Member
    4 years ago

    Neither the 1Password Safari extension in the browser bar nor the "Unlock 1Password" popup box in the password entry field on a browser page open or unlock. They're both there but are unresponsive.

  • Former Member's avatar
    Former Member
    4 years ago

    walajm:

    Can you please elaborate? What issue are you experiencing exactly?

  • Former Member's avatar
    Former Member
    4 years ago

    stevemiller57:

    Our developers have received some reports about Autofill and Safari, they are currently investigating ;)