Forum Discussion

HelenBubz's avatar
HelenBubz
Dedicated Contributor
4 years ago

Autofill is not working on Mac *Desktop* now!!!!!!!!!!!!

It isn't just on Android that Autofill isn't working - today I had to copy and paste the web address, my id and my password on more than 2 sites including this one! All clicking 'open and fill' does ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Hello HelenBubz! 👋

I'm sorry to hear that 1Password isn't working properly with your browser. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit 1Password Completely. Wait until the icon disappears.
  3. Double-click on 1Password 7 from your Mac's Application folder.
  4. Open your web browser.

Let me know if that fixes the issue.

It isn't just on Android that Autofill isn't working

I'm sorry to hear that AutoFill isn't working on your Android device. Do you have a currently open support ticket for this issue? If you do then can you post the Support ID?

I look forward to hearing from you. 🙂