It seems like you're affected by another known issue. I'd like to ask you to send in some diagnostics to our support so we can take a closer look at things:
I openend the 1Password Mac app. (it is locked, asking for the password, no Touch ID possible)
Without entering the password, I openend the settings. You can see the Touch ID option greyed out, because 1Password is not unlocked.
Went back to the main 1Password view (leaving the settings view open), entered the password to unlock 1Password, and then I could enable the touch ID option in settings.
I'm sorry that your case might be related to another issue. I'd like to ask you to send in some diagnostics to our support so we can take a closer look at things:
We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue.
Since Touch ID unlock is a function from the 1Password desktop app, you cannot use it to unlock 1Password in Safari currently due to the connection issue. I'm sorry about the inconvenience and confusion it caused.
Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox, so you can use Touch ID to unlock the 1Password extension there.
I noticed my I could not unlock 1Password om my Mac with Touch ID.
So I used the main password and went to settings. When I tap the Touch ID checkmark, it briefly checks, but immediately unchecks again.
Searched on this forum, but could not find a similar question.
Any suggestions?
1Password Version: 8.10.40 Extension Version: Not Provided OS Version: macOS 14.6.1 Browser: Not Provided
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Issue on https://my.1password.com/","id":"message:66722","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:66722","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:66722"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:66722"},"body":"
Hi Team,
\n\n
Recently, I noticed that 1Password is unable to fill in Secret Key on the 1Password Web login Page.
\n\n
\n\n
I have tried everything, but am still unable to fill using 1Password. Have inspected the page and manually added the field named \"account-key\" still unable to auto-fill.
Recently, I noticed that 1Password is unable to fill in Secret Key on the 1Password Web login Page.
\n\n
\n\n
I have tried everything, but am still unable to fill using 1Password. Have inspected the page and manually added the field named \"account-key\" still unable to auto-fill.
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Have i...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw2NjcyNSw2NjcyNQ","node":{"__ref":"ForumReplyMessage:message:66725"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw2NjcyNSw2NjcyNA","node":{"__ref":"ForumReplyMessage:message:66724"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw2NjcyNSw2NjcyMw","node":{"__ref":"ForumReplyMessage:message:66723"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:66722":{"__typename":"Conversation","id":"conversation:66722","solved":false,"topic":{"__ref":"ForumTopicMessage:message:66722"},"lastPostingActivityTime":"2021-10-19T13:47:50.000-07:00","lastPostTime":"2021-10-19T13:47:50.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:66722":{"__typename":"ModerationData","id":"moderation_data:66722","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS02NjcyMi0xMDc2M2k3Njg0RUVDMjJBODY4NzI3?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS02NjcyMi0xMDc2M2k3Njg0RUVDMjJBODY4NzI3?revision=1","title":"wuwya6vkmozy.png","associationType":"BODY","width":1176,"height":660,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS02NjcyMi0xMDc2NWk2QjZFQThCOUQxNjVFNTg2?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS02NjcyMi0xMDc2NWk2QjZFQThCOUQxNjVFNTg2?revision=1","title":"8nb4gdl6mhwi.png","associationType":"BODY","width":1172,"height":742,"altText":null},"Revision:revision:66722_1":{"__typename":"Revision","id":"revision:66722_1","lastEditTime":"2021-10-18T10:45:53.000-07:00"},"CachedAsset:theme:customTheme1-1753969320608":{"__typename":"CachedAsset","id":"theme:customTheme1-1753969320608","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Autofill Issue on https://my.1password.com/","moderationData":{"__ref":"ModerationData:moderation_data:66725"},"body":"
Hi @prakharaug, thanks for letting us know about this issue!
\n\n
If it's OK, would you be able to un-archive the original item in order to tell us the steps we can use to reproduce this?
\n\n
Normally, the starter kit should be able to fill into the forms present on 1Password.com without issue - and when we tested just now, using 1Password 7 and 8, it worked alright. So we'll be interested in any specifics you can share about what you're seeing.
\n\n
Of course, if it's necessary to discuss account specifics, feel free to message us at support+windows@1Password.com, where we can help with more in-depth issues as well.
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Hi @ag_ana
\n\n
I had to archive the original starter kit entry and then save the login. However, the secret key is not saved as a password in this case. And the entry seems like this.
\n\n
\n\n
I think the earlier the default starter kit entry was nice. Seems like this issue happened after the 1Password 8 update.
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Hi @prakharaug!
\n\n
Can you please try creating a login manually in the browser, and see if that works for you?
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kevin_li1Password Team
