Forum Discussion

1PW_user2021's avatar
1PW_user2021
New Contributor
3 months ago

AutoFill no longer working on FieldEdge.com

Something changed in the last couple of weeks, and 1PW keyboard shortcuts no longer work to autofill fieldedge.com. It has worked for the past 7 years. 

browser extension
macos

5 Replies

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      3 months ago

      1PW_user2021​ 

      Thank you for posting the Support ID. I see that my colleague has just sent you an email, please continue the conversation there. 

      -Dave

  • 1PW_user2021's avatar
    1PW_user2021
    New Contributor
    3 months ago

    Thank you for replying to my post. 

    When I press Command-Backslash, it will bring up the Quick Access popover menu. If I select AutoFill from that menu, whether clicking on it with the mouse or pressing Shift-Enter (as you suggested), it does not fill in any login info. The popover just disappears. 

    However, if I click on the 1Password icon in the browser toolbar, a drop-down menu opens with relevant login info, and if I click on AutoFill from that dropdown menu, it will fill in the login info.

    Once I am logged into the website, if I then log out and try to log back in, the Command-Backslash key combo will work. The struggle is when I first open the browser and log in the first time. 

    FWIW, I'm currently using Chrome Version 136.0.7103.93. 

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      3 months ago

      1PW_user2021​ 

      Thank you for that information. So that the team and I can investigate further, can you reproduce the issue one more time and then, I'd like to ask you to create a diagnostics report from your Mac:

      Send a diagnostics report (Mac)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/autofill-no-longer-working-on-fieldedge-com/155212
      • Your forum username: 1PW_user2021


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    Hello 1PW_user2021​! 👋

    I'm sorry that you're running into an issue where you're unable to fill into FieldEdge.com. Are you using Command-Backslash to fill? If you are then can you try these alternate steps:

    1. Navigate to the website's login page where you see the username and password field. 
    2. Press Command-Shift-Spacebar to open Quick Access.
    3. Search for and select your login for FieldEdge.com and then press Shift-Enter to fill the login.


    Does this work? This will confirm to me whether you're running into a known issue with the regular keyboard shortcut. 

    -Dave

    #37118