Something changed in the last couple of weeks, and 1PW keyboard shortcuts no longer work to autofill fieldedge.com. It has worked for the past 7 years.
When I press Command-Backslash, it will bring up the Quick Access popover menu. If I select AutoFill from that menu, whether clicking on it with the mouse or pressing Shift-Enter (as you suggested), it does not fill in any login info. The popover just disappears.
However, if I click on the 1Password icon in the browser toolbar, a drop-down menu opens with relevant login info, and if I click on AutoFill from that dropdown menu, it will fill in the login info.
Once I am logged into the website, if I then log out and try to log back in, the Command-Backslash key combo will work. The struggle is when I first open the browser and log in the first time.
FWIW, I'm currently using Chrome Version 136.0.7103.93.
Thank you for that information. So that the team and I can investigate further, can you reproduce the issue one more time and then, I'd like to ask you to create a diagnostics report from your Mac:
I'm sorry that you're running into an issue where you're unable to fill into FieldEdge.com. Are you using Command-Backslash to fill? If you are then can you try these alternate steps:
Navigate to the website's login page where you see the username and password field.
Press Command-Shift-Spacebar to open Quick Access.
Search for and select your login for FieldEdge.com and then press Shift-Enter to fill the login.
Does this work? This will confirm to me whether you're running into a known issue with the regular keyboard shortcut.
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AutoFill no longer working on FieldEdge.com","moderationData":{"__ref":"ModerationData:moderation_data:155945"},"body":"
The support ticket ID is IFD-98756-213.
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Thank you for posting the Support ID. I see that my colleague has just sent you an email, please continue the conversation there.
\n
-Dave
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Thank you for replying to my post.
When I press Command-Backslash, it will bring up the Quick Access popover menu. If I select AutoFill from that menu, whether clicking on it with the mouse or pressing Shift-Enter (as you suggested), it does not fill in any login info. The popover just disappears.
However, if I click on the 1Password icon in the browser toolbar, a drop-down menu opens with relevant login info, and if I click on AutoFill from that dropdown menu, it will fill in the login info.
Once I am logged into the website, if I then log out and try to log back in, the Command-Backslash key combo will work. The struggle is when I first open the browser and log in the first time.
FWIW, I'm currently using Chrome Version 136.0.7103.93.
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Thank you for that information. So that the team and I can investigate further, can you reproduce the issue one more time and then, I'd like to ask you to create a diagnostics report from your Mac:
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
\n
\n
A link to this thread: https://www.1password.community/discussions/1password/autofill-no-longer-working-on-fieldedge-com/155212
\n
Your forum username: 1PW_user2021
\n
\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n
-Dave
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I'm sorry that you're running into an issue where you're unable to fill into FieldEdge.com. Are you using Command-Backslash to fill? If you are then can you try these alternate steps:
\n\n
Navigate to the website's login page where you see the username and password field.
\n
Press Command-Shift-Spacebar to open Quick Access.
\n
Search for and select your login for FieldEdge.com and then press Shift-Enter to fill the login.
\n\n
Does this work? This will confirm to me whether you're running into a known issue with the regular keyboard shortcut.
\n
-Dave
\n
#37118
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Moderator
