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Former Member's avatar
Former Member
3 years ago

Autofill not working on Safari on modal popup

I am unable to autofill my data onto a modal popup form on safari browser from 1password extension on first attempt, but after multiple attempts it gets filled. And on normal form it is working fine with the same react component. I don't know what the issue is?

Can anyone help who has faced the same issue?

1Password Version: 1Password for Mac 8.10.9 (81009046)
Extension Version: 2.13.0
OS Version: macOS 13.4.1
Browser: Safari

browser extension

2 Replies

  • Former Member's avatar
    Former Member
    3 years ago

    Hi steph_giles,

    1) You have to create an account on https://jane.com/.

    2) You need to go to any product and hit Buy Now.

    3) Modal popup will open, click on Add Payment Method button and try to fill with the help of 1Password on Safari, it won't work but it works on Chrome on Mac. Same is working on safari when you go to bag and checkout, but not on Modal popup.

    OR

    You and try login or signup with 1Password, it won't work on safari.

    Thanks!
    -Himanshu

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @hsareenjane,

    Can you point us at the page you are having trouble on so we can do some testing and best advise?

    Thank you!