Autofill on Android 12 doesn't seem to work

Hello @mpigulski thanks for joining us on the forum and sharing the workaround you found! I'm sorry to hear you've been running into filling issues on your Pixel.

We've chatted with customers who have reported filling issues with Android 12 and are investigating it internally. So far, we haven't found one central issue. That being said, the support and development teams are continuing to follow this closely and will be quick to act if an issue becomes apparent.

With the behavior you described on your Pixel I'd like to suggest a few troubleshooting steps:

1. You can start by restarting your device then checking to see if the Autofill prompt appears as expected.

2. Next you can turn Autofill previews off while keeping Autofill on from Settings > Autofill. Restart your browser then visit a site where you've previously been able to Autofill. Does the prompt appear without your workaround?

3. If you're using Gboard, you can clear the storage and cache for Gboard from app settings on your device. I'd like to note that this will clear your keyboard settings and history (such as recently used emoji).

Let us know how that goes!

Hello,

Pixel 6 experiencing some of the issues above, mainly 1password not showing up as suggestion on the top of the keyboard.

Shame it is so long now and it hasn't been fixed even though this is a paid service and not a cheap one. Shame!

WORKAROUND: For all at you guys who have this issue on Pixel I have a workaround that works for me 9/10. If you want to have auto fill on given page then:
- open the keyboard on the desired text field, see that 1password is not there, as usual,
- try the "previous app slide gesture at the bottom of the screen" OR
- use the task switcher to switch to some other app
- go back to the app you needed auto fill using whatever aforementioned metod you used to switch apps,
- observe that 1password is back on the bar above the keyboard

Sometimes you need to click the text field again to bring back there keyboard.

I know this is less then ideal but at least you don't have to copy paste stuff around. You can then keep your logins in some free notepad. Works for me, fingers crossed for a fix, looking around for some other password manager that actually works.

Cheers,
Maciej

Hi rzzz. Unfortunately, Autofill issues can be caused by different things and hard to nail down in a sort of "one size fits all" way. So in order to figure out what may be going on with filling on your Android device, could you provide a bit more information?

1. What's your device's make and model?
2. What version of Android are you using?
3. What version of 1Password are you using?
4. What is the browser you're having trouble filling into on Android?
5. If you're having trouble filling in apps, can you name any particular one(s)?
6. Do you have both Autofill and Accessibility enabled in 1Password's settings?

Thanks!

Has anything being done to resolve these issues? My experience with 1password it's either hit or miss. But 80% of time that I have to open the app, manually copy username and password. Seems autofill isn't working as well as others. Both app and browser version are pretty unreliable.

Hello @HerbertCunningham thanks for joining the conversation!

I'm sorry to hear Autofill has been inconsistent for you on your Android 12 device. Feel free to send in a diagnostic report with the information I shared above we would be happy to take a closer look.

I have an Android 12 and I had the same problem.

Hey @Captain_Hook , @intel1919 , @jaystevenson , MerryBit , @"Asyd Rayn" thanks for reaching out to us about this persistent issue. Filling issues can stem from a few different sources so it should be helpful to look at each specific case. I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: url
• Your forum username: username

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

HelenBubz it looks like the email conversation you shared above closed. I've reached out to you via email in the same conversation.

You'd have thought that 1Password would have got the message by now and would have started looking at options. :) the first post was in October 2021.

Me too and I find myself having to open the 1Password app to get anything done. Lots of websites and logins that are SURELY saved in my vault just don't trigger and I end up having to search for them.

+1 to all of the above from me on a Samsung A52 running Android 12. I have tried everything, and the only thing that improves things slightly is if I turn off autofill but keep accessibility on. Even in that configuration it still feels like I'm fighting 1P more than it is helping me.