Autofill on Android 12 doesn't seem to work

Hello @"Asyd Rayn" thanks for the update. I'm glad things have been working better since the update.

If you open the items in 1Password for Android do they have URLs for the appropriate websites listed? For app logins do you see linked apps listed?

Hi, @peri thanks, I did update and it seems to be working a little better. Thanks for sending the search up the chain, it's just odd that it's at the end when above the keyboard or in the drop-down list when the correct set of suggestions doesn't pop up. It forces you to scroll through a bunch of wrong guesses to get to the login that's needed.

Hey @"Asyd Rayn". Please update to version 7.9.1 and let us know if that helps with your filling issue. And I'll share your feedback regarding the search bar on to our development team.

@bsuvc Can you try refreshing the page or closing/relaunching the app and filling again when this issue occurs? Are you able to fill after?

Hi @peri you nailed it, I'm using Gboard as my default keyboard. I'm in the beta group for Android -- what exactly is that build?

Also -- I'm finding I have to have a login for phone apps and webpages on my phone and an identical login setup for use on my desktop. Is there a reason for that? If I open my Etrade app for example and there are others with this behavior too, it will not prompt, or if it does I have to search for the login. Speaking of search -- it would be really helpful if "Search" was at the top of the dropdown instead of the end.

@peri actually filling works sometimes in the Fifth Third app, just not consistently.

For both of these apps (Fidelity and Fifth Third), filling seems to work fine if I haven't used the apps for a long time (several hours). So for example, the first time I open them for the day it works.

Then if I wait 30 min or so, the 1password autofill is (sometimes) no longer even shown as an option above the keyboard. And if I long press and select Autofill, nothing happens either. I don't think it is 100% of the time, but it is very frequently, maybe 50% of the time this seems to happen. Closing and reopening the app does not help either when this happens.

Then after several hours, let's say later in the afternoon, I'll open the app and 1password Autofill is working again.

So it's almost like some kind of timeout is occurring. It definitely has something to do with the amount of time that has passed since I logged in before.

@"Asyd Rayn" Can you let me know what keyboard you're using by default on Android? We've fixed an issue in a recent beta where Autofill wasn't showing up in the Gboard, so if you're using Gboard, the beta may help in your case.

@bsuvc Unfortunately filling doesn't work in the Fifth Third Bank app, and our developers are aware of this issue. As to Fidelity, do you notice any particular circumstances where it does or doesn't work?

Thanks 1P_Timothy

I did what you suggested, but still seeing the same inconsistent behavior.

I have no idea what keyboard I use. It's just the default one that comes with Google Pixel 4a. I checked and it looks like it is GBoard.

Apps where this happens are:
* Fidelity
* Fifth Third Bank

It probably happens on others, but I just don't use other apps that much.

Also, sometimes if I close the app and re open it, it might start working again. Other times (with Fidelity in particular) it is able to fill the password but not the username. But sometimes it works flawlessly.

I’m going to add a me too here as well, Android 12 and Pixel 6 Pro. It’s almost become useless on Android, I constantly have to open the 1Password keyboard to get to logins that would normally pop up for me to select. Then some pop up, but they don’t fill if selected or I get no pop up at all. TBH I see similar behavior with my iPad running iOS 15, so something is amiss with the handheld version of the app for the phone and tablet. I’d also concur that banking apps seem to have the most problems. But using 1Password is no longer convenient, that’s for sure. I now find myself wondering “will it work this time?”

I’ve also tried the troubleshooting and it just doesn’t help.

Hello @bsuvc

To start, you can reset your Autofill settings. Navigate to Settings > Autofill and turn Autofill and Accessibility off. Then restart your device and turn those settings back on. Is filling consistent more consistent after resetting?

If not, I'd like to ask which keyboard you use and a few of the apps where Autofill is inconsistent. Thanks!

I'm having the same problem (I think) on Pixel 4a and Android 12. 1Password stops popping up, and LongPress+Autofill doesn't make it appear either. This has been going on for a few months at least, but I'm finally getting annoyed enough to try to see if there is a fix.

For me it is intermittent. It seems to work fine for a while, then stop working all of a sudden for all apps. But then if I wait a while, it starts working again.

I do not use GBoard, do not have 1Password Beta (I have version 7.9) and do not have any custom keyboards or any other custom things. I keep my phone pretty simple except for installing a few basic apps, but nothing that customizes the phone itself aside from 1Password.

Also, when this problem happens and I log in manually, it asks me if I want to save the password in 1Password even though it already is in 1Password.