First of all, i love 1password, started using it a few weeks ago and it puts my mind at ease. Your Windows App and Firefox Desktop add on works great, filling in everything i want with just a click and prompting me to store or update new or changed credentials, this is awesome! The mobile experience unfortunately is not as good, especially when using Firefox for Android. On some sites, 1password only asks to fill in credentials when i click on the password box (autofilling only the password) but not when i click on the username box. On some sites it doesn't work at all. When i use Chrome on Android it works much better, i've tested a few sites on Chrome where i experienced issues on Firefox and on Chrome it worked for every site i tested I'm using a S20 FE with the latest updates Did anybody experience similar issues with Firefox on Android? If so, does anybody know if it is due to Firefox, 1password or Android (Google)?

Hey Baldim816, welcome to 1Password as well as our community! Firefox supports Autofill, so filling should be a rather seamless experience. Can you reset your Autofill settings by going to your Android device's 1Password app > Settings > Autofill, turning off both Autofill and Accessibility, and then turning them both back on again? Can you also ensure you have Autofill previews enabled?

Thank you very much for your suggestions, i've tried disabling/enabling autofill and previews but it didn't change anything. Site i'm having issues is for example cardmarket.com I also recorded my screen, may i send you the video file somehow?

I'm also finding autofill extremely temperamental on Android, using both Samsung internet browser and chrome, a site which autofills once, will fail to do so the next time (including for this very forum). I've tried toggling the autofill functions in the app off and on, with little to no effect. Also the pop-up to suggest a new login registration is also very inconsistent or not available. Note that autofill was working consistently a month or so ago. Hoping to find a resolution soon.

Hi... My partner and I both have this issue on different versions of Android OS s with Firefox on our phones. Very inconsistent, despite turning on or off autofill and Baldwin's note on it showing up in password field and not user is also something we experience. It's the most frustrating part of a generally good user experience.

Baldim816, I've tested cardmarket.com in Firefox and found that Autofill with 1Password only fills for the password field, not the username field. I'll pass this site along to our development team to investigate. If you'd still like to send us the recorded video, you can send it to support@1password.com and reference this Forum! @darrenk, I'm sorry that Autofill is working inconsistently in Chrome and the Samsung browser. As long as all of your data is up to date in 1Password.com, can you try reinstalling the Android app? @brookemark, I'm sorry for the frustration with filling on your and your partner's Android devices. Could you give me examples of some sites in Firefox that you're having trouble with so that we can test them on our end?

Autofill on Firefox for Android is inconsistent

24 Replies

Former Member
3 years ago
Thanks for the update, Stevoisiak!
Stevoisiak
New Contributor
3 years ago
1P_Timothy Switching autofill to below the fields seems to have worked. Thanks.

For reference, this issue was only occurring in Firefox, not Google Chrome.
1P_Timothy
Community Manager
3 years ago
Hi Stevoisiak, thanks for writing in. I'm sorry Autofill has been inconsistent for you in Firefox!

I'd like to ask you to set prompts below fields, then let me know if you see any improvement on Amazon or Discord:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon.
3. Tap Settings > Autofill.
4. Tap Display Autofill prompts > Below the fields they relate to.

Thanks again!
Stevoisiak
New Contributor
3 years ago
Reporting the same issue on a Zenfone 8 running Android 12 with 1Password 8 and Firefox 109. The autofill prompt isn't appearing consistently for the username field on several sites including Amazon and Discord.
1P_Timothy
Community Manager
3 years ago
Hi @kberryman , thanks for writing in. I'm sorry to hear there's an issue filling on your Pixel 6!

Autofill issues can stem from a number of sources. To help determine the cause, I'd like to ask you to reach out to us via email directly at support@1password.com with a brief description of the issue. After emailing in, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to make sure your message got to the right place.

Thanks again!
Former Member
3 years ago
I am having the same issue as B1948J on Pixel 6 Pro android v13.
1P_Timothy
Community Manager
3 years ago
Hi B1948J, thanks for letting us know about these issues on your device. That definitely doesn't sound right and I'm sorry for the trouble

I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/125966/autofill-on-firefox-for-android-is-inconsistent#latest

Your forum username: B1948J

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks again!
B1948J
New Contributor
3 years ago
I have a Galaxy S21 with Android 12. I've tried using Firefox and it's a non-starter. I couldn't even register for this community using it. Numerous other sites like AT&T don't autofill. I switched to Chrome and was able to register but could not generate a password. I had to use the Android app to generate the PW but then 1Password didn't store it. I've uninstalled 1Password and reinstalled it twice. I've turned off and on autofill numerous times. I'm losing my patience. If autofill doesn't work in any Android browser, I need to find an alternative solution.
1P_Timothy
Community Manager
3 years ago
Hello @andythebouncer, thanks for following up. Just to note, this was a 1Password 7 for Android specific issue and it looks like it doesn't effect 1Password 8. Though I did notice 1Password 8 isn't offering to fill on the Reddit website so I've gone ahead and filed that with the team.

StevenEvenz, 1Password 8 for Android is supported on devices running Android 9 or later. The Autofill features available on these versions of Android are capable of delivering the same features as Accessibility-based filling with less impact on performance and battery life. So, we haven't included Accessibility filling with 1Password 8.
StevenEvenz
New Contributor
3 years ago
Hi I am just wondering how to turn on the accessibility option and not autofill I cannot find the toggle for it anywhere.