Forum Discussion
Hi @geoffwai, thanks for your question!
When a physical keyboard is in use, 1Password should default to on screen filling suggestions below fields. We've noticed an issue when Samsung keyboard is the default on-screen keyboard where the suggestions won't appear on screen. If Samsung Keyboard is currently set to default on your device, I suspect that would be the cause.
There are two workaround for this at the moment, setting a different on-screen keyboard to default or setting the on-screen keyboard to show while the physical keyboard is in use.
To change the default on-screen:
1. Install an on-screen keyboard such as Gboard or SwiftKey.
2. Open your device settings.
3. Tap General management.
4. Tap Keyboard list and default.
5. Tap Default keyboard.
6. Select the newly installed keyboard (your physical keyboard may need to be detached or off to switch on-screen default).
To set the on-screen keyboard to show while a physical keyboard is in use:
1. Open device settings.
2. Tap General management.
3. Tap Physical keyboard.
4. Tap Show the on-screen keyboard on.
While I can't make any promises about the development of 1Password, we are also looking into adding an Autofill setting that would allow the choice between showing filling prompts in the suggestion strip or below fields.
Let me know if either of those workarounds work for you!