Forum Discussion

Former Member's avatar
Former Member
4 years ago

Autofill selects the search bar

I noticed while trying to sign into my American Express account that clicking in the username did not make the drop down with 1Passowrd. If I hit command-bakcword slash it did not bring up 1PW and if...
betas
Dayton_ag's avatar
Dayton_ag
Icon for 1Password Team rank1Password Team
4 years ago

Hey there @kpages, I'm sorry for the difficulty! Let's get things back up and running again.

Are you noticing this issue only for your American Express login, or are you having general AutoFill difficulties in your browser?

Could you right-click the 1Password extension in Safari, right-click it, and click Manage Extension? In the Safari pop-up that appears, could you confirm the name of the extension? If it says 1Password, could you grab the new 1Password extension from the link below, enable it instead of the current extension, and let me know if your AutoFill experience improves?

1Password for Safari on the App Store

The newer extension integrates better with the current 1Password 8 beta for Mac, which might explain the issue you were seeing. Thanks, I look forward to hearing how it goes! :smile: