Autofill stops working in Chrome until restart of Chrome

Quick update.

I disabled uBlock Origin and did not experience the 1P bug since then.

A few days later I got a new macbook with a fresh install of macOS, on which I replicated my Chrome profile with the same extensions (1Password, Google Docs Offline, Loom, NordVPN, Return YouTube Dislike, uBlock Origin, Vue.js devtools). And I haven't experienced the 1P bug so far on the new macbook (despite having uBlock Origin enabled).

Hi @jpawlicki, I'm very sorry that you've encountered an issue with filling in Chrome. Because everyone's setup is different, we have to look at each user's case individually. That means we'll sometimes repeat our questions or comments. That doesn't mean we are not paying attention. It's the opposite -- we ask because we need to know more about the issue on your end in order to help you get to a solution.

I do see that you've attached a screenshot of your logs in this thread. Before we dig into the logs, could you let us know the following:

1. What specific unexpected behavior are you seeing? For example:
2. Do you get an error message when trying to fill?
3. Does the extension never unlock and does it freeze up?
4. Do you have troubles with saving logins or generating passwords?
5. Does the issue happen consistently or intermittently (such as after your computer has been idle for some time)?

6. Does the issue happen on one specific website or all websites?

7. Do you have the 1Password desktop app installed? If so, what version are you using?

8. What version of Chrome and the extension do you have running?

9. Do you have any other extensions in Chrome?

10. Do you use an antivirus, proxy, or VPN?

Please reach out to us at mailto:support+forum@1Password.com with the details above. It would be easier to communicate via email so that we can go over account specific things if they come up. If you send an email, make sure to include a link to this thread as well as your username. After the email is sent, you'll get an automated reply with a Support ID. Please post that here so we can locate your ticket and ensure that it gets a prompt response.

Your instructions for attaching a console log don't work - file type not allowed.

Continually broken on Chrome for many weeks, but you're going to respond as if this is a big surprise?

Ok! I'll do this the next time the issues occur.
Thanks.

Hey @bmesnard, @slajuene,

I'm sorry for the trouble. I think at this point it would be helpful if we could take a closer look at some logs and what may be going wrong. Could you please send over the followring:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report (if you have the 1Password app installed): https://support.1password.com/diagnostics/

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

I confirm I have the same issue. The extension was working fine until 2.7.0. This is when issues started. Basically, the extension just stops working. I can see my vault but trying to go into settings doesn't work. Autofill also stops working when in this state. I have to disable and re-enable the extension to solve the issue. This is a temporary fix as the extension will stop working again. The issue used to happen less frequently in 2.7.0. It's worst in 2.8.1. This is using Chrome 110 on a chromebook

Just a couple of details.
Right clicking on the 1Password presents the same panel as left clicking.
There is no 'Settings' visible on that panel.
'Settings...' is visible after clicking on the hamburger icon to the right of the search field.
Clicking Settings displays the Settings panel.

I do not use the 1Password desktop app.

I have disabled the app integration.

I'm not sure this will resolve the recurring issue where 1Password seems to just stop working. Credentials fields when logging in to a website are no longer recognized and the 1Password icon is not displayed. Autofill also stops working.
The only way I've found to fix this is to restart Wavebox.
This seems to happen at least once a day with both PCs and Macs.

Thanks!

Hey @bmesnard, I'm sorry to hear about the issues that you're encountering. The "unable to save item" error indicates that the extension is unable to sync with our servers to save your logins. Could you try the following to re-sync your account and see if that will help?

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Under Accounts & Vaults, sign out of your account.
4. Sign back into your account.

If you use the 1Password desktop app on your computer, please go back and re-enable "Integrate with 1Password app". If you do not use the 1Password desktop app, then please leave it off.

After that, please test things out by saving a new login. If there are still issues, please let us know the following:

• Do you have 2fa enabled for your 1Password account?
• Do you use the 1Password desktop app? If so, what version is it?
• What version of the extension do you have installed?
• Could you let me know what issues you've run into in regards to autofill?
• Have you seen any other issues?

I look forward to hearing from you.