Forum Discussion

Former Member's avatar
Former Member
3 years ago

Background activity is too high after adding a security key

Since adding a security key to my account, its background activity has been very high. I have even turned off background activity in my iOS settings. It's been using 20mins every hour. Has anyone e...
ios
Kester_D_1P's avatar
Kester_D_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @JAGSTAR77,

Sorry to hear about this, I'd like to ask you to create a diagnostic report and to send it to our support team via email so we can take a closer look at what might be causing this. You can find a guide to generating a diagnostic report here:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!