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Former Member's avatar
Former Member
5 years ago

1Password Chrome extension not working on my new device

I previously used the 1password chrome extension flawlessly on a previous device, but now it's not working. I have the desktop 1password app installed and ready, but there seems to be problems syncin...
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @jill380,

I'm struggling to replicate the behaviour you are describing. Can you point me at the exact page you are having difficulty with so I can do some further testing?

Thank you!

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of montreal login problems","id":"message:49921","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:49921","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:49921"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:49921"},"body@stripHtml({\"truncateLength\":200})":" can no longer login into bmo with 1password. the login page just resets when I try to login with 1password for safari or for chrome. it also won't allow me to cut and paste my login credentials. the ...","body@stringLength":"477","rawBody":"

can no longer login into bmo with 1password. the login page just resets when I try to login with 1password for safari or for chrome. it also won't allow me to cut and paste my login credentials. the only way to login now seems to be to type in my credentials. Can anyone help?

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1Password Version: 1Password for Mac 8.10.13 (81013005)
\n_Extension Version:1Password in the browser 2.14.1
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can no longer login into bmo with 1password. the login page just resets when I try to login with 1password for safari or for chrome. it also won't allow me to cut and paste my login credentials. the only way to login now seems to be to type in my credentials. Can anyone help?

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1Password Version: 1Password for Mac 8.10.13 (81013005)
\n_Extension Version:1Password in the browser 2.14.1
\n_OS Version:_13.5.1
\n_Browser: Not Provided

","customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:49921":{"__typename":"Conversation","id":"conversation:49921","solved":false,"topic":{"__ref":"ForumTopicMessage:message:49921"},"lastPostingActivityTime":"2023-11-14T02:34:20.000-08:00","lastPostTime":"2023-11-14T02:34:20.000-08:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:49921":{"__typename":"ModerationData","id":"moderation_data:49921","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:49921_1":{"__typename":"Revision","id":"revision:49921_1","lastEditTime":"2023-09-06T06:07:29.000-07:00"},"ForumReplyMessage:message:49922":{"__typename":"ForumReplyMessage","id":"message:49922","conversation":{"__ref":"Conversation:conversation:49921"},"author":{"__ref":"User:user:17244"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:49921/message:49922","revisionNum":1,"uid":49922,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: bank of montreal login problems","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:49922"},"parent":{"__ref":"ForumTopicMessage:message:49921"},"body":"

Hey @jill380,

\n\n

I'm struggling to replicate the behaviour you are describing. Can you point me at the exact page you are having difficulty with so I can do some further testing?

\n\n

Thank you!

","body@stringLength":"209","rawBody":"

Hey @jill380,

\n\n

I'm struggling to replicate the behaviour you are describing. Can you point me at the exact page you are having difficulty with so I can do some further testing?

\n\n

Thank you!

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-09-07T05:09:58.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:49922_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1752475666627":{"__typename":"CachedAsset","id":"theme:customTheme1-1752475666627","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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