Forum Discussion
Strange Windows hello issue suddenly
I use windows 11 and latest version of 1password. Until recently, when win 11 started, I could click on 1 password icon in the taskbar and the windows hello poped up for me to login with my finger print.
Suddenly now, when win 11 starts, I get 1password loging box for password to sign in. However, if I click on the hello icon in that same box, I can login with my finger print and not sign in with my password.Why is the 1password sign in going straight to hello sign in box?
3 Replies
- 1P_Dave
Moderator
Hello Wizzard1! 👋
I'm sorry that you're seeing different behaviour on your Windows PC from what you saw before. I'm not seeing the same behaviour on my end. Here's what I'm doing:
- Lock 1Password for Windows.
- Close the main window of the 1Password app.
- Click the 1Password icon in the system tray.
The 1Password app window opens and the Windows Hello prompt appear automatically. Can you tell me if you're following different steps?-Dave
Hi Dave
I was having problems when it started with Windows (being in the Tray). I stopped it starting with Windows and have an icon on the desktop. It works in this situation.
- 1P_Dave
I'm glad that you've found a workaround that works for you. Let me know if you'd like any further assistance in the future.
-Dave
