Forum Discussion

krischik's avatar
krischik
Occasional Contributor
3 years ago

Biometric Login not working

I have biometric login set up on my Android device and password needed set to two weeks. Yet I'm asked to retype my password every time I open the app. That's kind of annoying as I have a fairly long...
android
Former Member's avatar
Former Member
3 years ago

I just started having the same issue & followed the steps above but it didn’t solve my problem. When attempting to open the app I’m met with “That didn’t work. Check your password and try again.” every time. I turned biometrics on and off and extended the lock time but always prompts me to enter the password.
Samsung s21 fe 5g
Android 13
One UI 5.1
1Password 8.10.16

Thanks for any assistance