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Forum Discussion
Biometric Login not working
I have biometric login set up on my Android device and password needed set to two weeks. Yet I'm asked to retype my password every time I open the app. That's kind of annoying as I have a fairly long...
Hey @hawklet00, can you try clearing the app data of the 1Password for Android app? Ahead of this, ensure you have access to 1Password on another device or your https://support.1password.com/emergency-kit/ before clearing the app data:
1. Open your device settings.
2. Tap Apps.
3. Tap 1Password.
4. Tap Storage, then tap Clear Storage/Clear Data.
5. Open the 1Password for Android app, then sign into your 1Password account again using one of the sign in steps provided within the app.
annanz, thanks for confirming that you've sent a diagnostic report. I can see that my colleague has followed up with you a few days ago with some troubleshooting steps. Let me know if you didn't receive that response.
