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Forum Discussion
wraith
4 years agoOccasional Contributor
Biometric time out
Why do I now need to enter my password every 2 weeks? My phone is as secure as it's going to get (and requires biometric for all use). Meanwhile typing the password once every 2 weeks is a royal pain...
Former Member
4 years agoI just installed 1Password 8 on my new phone and immediately noticed this forced two week master password timeout. I've been a very satisfied paid family plan subscriber since 2016, and a individual plan subscriber for a few years before that. I just want to chime in and let you know that if this change isn't reverted / improved upon quickly, I'll be looking into canceling and moving to the competition.
Forcing users to retype a password that is by nature long and complex on a mobile device at unexpected times, when you're on the go, busy, etc is a MAJOR inconvenience.
I've read the discussions from staff members here and in other threads and I understand the reasoning for enabling this by default, however removing the option to change the behavior at all is plain dumb. I get that this is to avoid support calls from angry people that forgot their password, but at some point folks need to take responsibility for their actions. The implications of losing your master password are quite clearly explained when setting up an account. Annoying your whole customer base for the vast minority of forgetful / unprepared customers is not a good move.
At the very minimum we need the option to only have to enter the master password at reboot, this would still be slightly annoying but acceptable. Syncing the last typed time from Windows/Mac/Linux clients would also be acceptable. Bringing back the "never" option would be best.