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Former Member
3 years ago

Biometric Unlock not working on Google Pixel 7

Hello, I recently switched from a Pixel 4 to a 7. The 1Password biometric unlock function worked on the 4 but the option in settings is completely grayed out. It won't let me toggle it on. I have b...
android
Former Member's avatar
Former Member
3 years ago

Thank you 1P_Timothy. I followed all those steps but now it's not reading my fingerprint. I've tried 4 times and 1Password keeps saying it's not recognized. It does work on the phone unlock and I have the increased touch sensitivity mode enabled. Any suggestions?

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The 1Password biometric unlock function worked on the 4 but the option in settings is completely grayed out. It won't let me toggle it on. I have b...","body@stringLength":"429","rawBody":"

Hello,
\nI recently switched from a Pixel 4 to a 7. The 1Password biometric unlock function worked on the 4 but the option in settings is completely grayed out. It won't let me toggle it on. I have biometric face unlock enabled for my Pixel. Please help.

\n\n
\n\n

1Password Version: 9.9.3
\nExtension Version: Not Provided
\nOS Version: Android 13
\nBrowser:_ Not Provided

\n","kudosSumWeight":0,"postTime":"2022-11-15T07:18:34.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:android","text":"android","time":"2025-01-27T11:33:28.326-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:25813_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1478},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hello,
\nI recently switched from a Pixel 4 to a 7. The 1Password biometric unlock function worked on the 4 but the option in settings is completely grayed out. It won't let me toggle it on. I have biometric face unlock enabled for my Pixel. Please help.

\n\n
\n\n

1Password Version: 9.9.3
\nExtension Version: Not Provided
\nOS Version: Android 13
\nBrowser:_ Not Provided

"},"Conversation:conversation:25813":{"__typename":"Conversation","id":"conversation:25813","solved":false,"topic":{"__ref":"ForumTopicMessage:message:25813"},"lastPostingActivityTime":"2022-11-16T02:23:30.000-08:00","lastPostTime":"2022-11-16T02:23:30.000-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:25813":{"__typename":"ModerationData","id":"moderation_data:25813","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:25813_1":{"__typename":"Revision","id":"revision:25813_1","lastEditTime":"2022-11-15T07:18:34.000-08:00"},"ForumReplyMessage:message:25815":{"__typename":"ForumReplyMessage","id":"message:25815","conversation":{"__ref":"Conversation:conversation:25813"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:25813/message:25815","revisionNum":1,"uid":25815,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Biometric Unlock not working on Google Pixel 7","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:25815"},"parent":{"__ref":"ForumTopicMessage:message:25813"},"body":"

Thank you 1P_Timothy. I followed all those steps but now it's not reading my fingerprint. I've tried 4 times and 1Password keeps saying it's not recognized. It does work on the phone unlock and I have the increased touch sensitivity mode enabled. Any suggestions?

","body@stringLength":"457","rawBody":"

Thank you . I followed all those steps but now it's not reading my fingerprint. I've tried 4 times and 1Password keeps saying it's not recognized. It does work on the phone unlock and I have the increased touch sensitivity mode enabled. Any suggestions?

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