Forum Discussion

Former Member

3 years ago

Biometric Unlock not working on Google Pixel 7

Hello, I recently switched from a Pixel 4 to a 7. The 1Password biometric unlock function worked on the 4 but the option in settings is completely grayed out. It won't let me toggle it on. I have b...

android

BrendanR1P

1Password Team

3 years ago

Hi @nyuravlivker,

Would you have any issues with unlocking other apps using your fingerprint other than 1Password 8 for Android?

If so, could you please try the following to see if this resolves the issue with your fingerprint not being recognised:

Open your Pixel 7 settings
Tap Security
Tap Face and Fingerprint Unlock
Toggle the Verify it is you in apps option to On (this may prompt you if you wish to use face unlock or fingerprint unlock, please select Fingerprint unlock)

Thanks,

-- Brendan

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Unlock not working on Google Pixel 7","id":"message:25813","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:25813","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:25813"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:25813"},"body@stripHtml({\"truncateLength\":200})":" Hello, \nI recently switched from a Pixel 4 to a 7. The 1Password biometric unlock function worked on the 4 but the option in settings is completely grayed out. It won't let me toggle it on. I have b...","body@stringLength":"429","rawBody":"

Hello,
\nI recently switched from a Pixel 4 to a 7. The 1Password biometric unlock function worked on the 4 but the option in settings is completely grayed out. It won't let me toggle it on. I have biometric face unlock enabled for my Pixel. Please help.

\n\n

1Password Version: 9.9.3
\nExtension Version: Not Provided
\nOS Version: Android 13
\nBrowser:_ Not Provided

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\n\n

1Password Version: 9.9.3
\nExtension Version: Not Provided
\nOS Version: Android 13
\nBrowser:_ Not Provided

","customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:25813":{"__typename":"Conversation","id":"conversation:25813","solved":false,"topic":{"__ref":"ForumTopicMessage:message:25813"},"lastPostingActivityTime":"2022-11-16T02:23:30.000-08:00","lastPostTime":"2022-11-16T02:23:30.000-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:25813":{"__typename":"ModerationData","id":"moderation_data:25813","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:25813_1":{"__typename":"Revision","id":"revision:25813_1","lastEditTime":"2022-11-15T07:18:34.000-08:00"},"ForumReplyMessage:message:25816":{"__typename":"ForumReplyMessage","id":"message:25816","conversation":{"__ref":"Conversation:conversation:25813"},"author":{"__ref":"User:user:16699"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:25813/message:25816","revisionNum":1,"uid":25816,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Biometric Unlock not working on Google Pixel 7","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:25816"},"parent":{"__ref":"ForumTopicMessage:message:25813"},"body":"

Hi @nyuravlivker,

\n\n

Would you have any issues with unlocking other apps using your fingerprint other than 1Password 8 for Android?

\n\n

If so, could you please try the following to see if this resolves the issue with your fingerprint not being recognised:

\n\n

Open your Pixel 7 settings
Tap Security
Tap Face and Fingerprint Unlock
Toggle the Verify it is you in apps option to On (this may prompt you if you wish to use face unlock or fingerprint unlock, please select Fingerprint unlock)

\n\n

Thanks,

\n\n

-- Brendan

","body@stringLength":"584","rawBody":"

Hi @nyuravlivker,

\n\n

Would you have any issues with unlocking other apps using your fingerprint other than 1Password 8 for Android?

\n\n

If so, could you please try the following to see if this resolves the issue with your fingerprint not being recognised:

\n\n

Open your Pixel 7 settings
Tap Security
Tap Face and Fingerprint Unlock
Toggle the Verify it is you in apps option to On (this may prompt you if you wish to use face unlock or fingerprint unlock, please select Fingerprint unlock)

\n\n

Thanks,

\n\n

-- Brendan

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