Forum Discussion

rcoundon's avatar
rcoundon
New Contributor
2 years ago

Biometrics no longer an option

The browser extension for Chrome no longer allows me to use biometrics to unlock. I am prompted to enter my master password every time. I believe this became an issue following an upgrade to the ve...
browser extension
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello rcoundon and edinglassie! 👋

I'm sorry that Touch ID isn't working with 1Password in Chrome. Are you still able to unlock both your Mac and the 1Password desktop app using Touch ID? Stop here and let me know if you can't.

If you can unlock the 1Password desktop app using Touch ID, and the issue is only occurring with 1Password in Chrome, then try these steps:

  1. Open and unlock the 1Password for Mac desktop app.
  2. Click on 1Password next to the  in the menu bar.
  3. Click Settings.
  4. Click Browser.
  5. Make sure that "Connect with 1Password in the browser" is on.

Then in the browser:

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Make sure that "Integrate this extension with the 1Password desktop app" is on.

If that still doesn't work then do you see a green dot in the browser settings page? Or a different coloured dot and an error message?

-Dave