Forum Discussion

rcoundon's avatar
rcoundon
New Contributor
2 years ago

Biometrics no longer an option

The browser extension for Chrome no longer allows me to use biometrics to unlock. I am prompted to enter my master password every time. I believe this became an issue following an upgrade to the ve...
browser extension
macos
edinglassie's avatar
edinglassie
New Contributor
2 years ago

Thanks for the suggestions. I also had a helpful email from support. The following worked for me:

You may need your Secret Key for these steps.

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate this extension with the 1Password desktop app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate this extension with the 1Password desktop app". If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled.

Sorted now, thanks 👍