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Forum Discussion
more_cowbell
9 months agoOccasional Contributor
Blank square appears on screen when clicking on "Open 1Password"
Is this just me? I can't enter password from the extension path. Just get black screen.
1Password Version: 8.10.32
Extension Version: 2.23.3
OS Version: Win11
Browser: Edge
- 1P_Dave
Moderator
more_cowbell and phne
Our team has received a few other reports of the issue and we're investigating this behaviour. For the time being, you might be able to workaround the issue without having to turn off app integration by following these steps in the desktop app:
- Open and unlock 1Password 8.
- In the top left, click ⋮ > Settings > Advanced.
- Uncheck the option to Use Hardware Acceleration.
- Fully quit and restart the app with Ctrl + Q or by right clicking the icon in the system tray > Quit.
- Relaunch 1Password and test whether you can still reproduce the black window.
Let me know if that helps. 🙂
-Dave
ref: dev/core/core#29932
- sunshinemuNew Contributor
This worked for me as well. Such a strange defect.
- clairernovotnyNew Contributor
Hi,
I've been experiencing this issue on Windows 11 on an Azure DevBox. Disabling hardware acceleration does solve it. I'm using the latest bits.
- sunshinemuNew Contributor
I am having the same problem when using the built in SSH Agent. This started today after the update.
1Password Version: 8.10.34
OS Version: Win11
SSH Agent: Active
- more_cowbellOccasional Contributor
1P_Dave ?
- 1P_Dave
Moderator
Hello more_cowbell and sunshinemu! 👋
I'm sorry that 1Password's unlock window isn't rendering correctly. So that I can investigate this further, please reproduce the issue again and then I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/145804/black-screen-for-entering-extension-password
- Your forum username:
username
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- more_cowbellOccasional Contributor
Uninstalled both the 1Password app and browser extension last week and it fixed things, but short lived. It went back to black screen yesterday. Also updated the app today and it's still an issue.
[#MHR-56658-562]
- 1P_Dave
Moderator
I'm sorry that the issue came back. I see that my colleague sent you a response and that they're currently reviewing the logs that you sent in. You'll receive another reply soon, please continue the conversation over email.
-Dave
ref: MHR-56658-562
- phneNew Contributor
Same thing happened to me. I fixed it by doing this:
1Password browser extension->Settings->General->Integrate this extension with the 1Password desktop app->Switch off->Switch on
and then I locked 1Password to test and could see it worked again.
- more_cowbellOccasional Contributor
Turning off acceleration:
Oddly on another Win11 machine unlocking from browswer looks different and this is how this problem pc looked for a couple days after reinstalling app/ext before it went black again. It only opens 1 window with password prompt vs 2.