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Forum Discussion
Solved
Blank square appears on screen when clicking on "Open 1Password"
Is this just me? I can't enter password from the extension path. Just get black screen.
1Password Version: 8.10.32
Extension Version: 2.23.3
OS Version: Win11
Browser: Edge
more_cowbell and phne
Our team has received a few other reports of the issue and we're investigating this behaviour. For the time being, you might be able to workaround the issue without having to turn off app integration by following these steps in the desktop app:
- Open and unlock 1Password 8.
- In the top left, click ⋮ > Settings > Advanced.
- Uncheck the option to Use Hardware Acceleration.
- Fully quit and restart the app with Ctrl + Q or by right clicking the icon in the system tray > Quit.
- Relaunch 1Password and test whether you can still reproduce the black window.
Let me know if that helps. 🙂
-Dave
ref: dev/core/core#29932
1P_Dave
Moderator
ModeratorHello more_cowbell and sunshinemu! 👋
I'm sorry that 1Password's unlock window isn't rendering correctly. So that I can investigate this further, please reproduce the issue again and then I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145804/black-screen-for-entering-extension-password
- Your forum username:
username - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
