Forum Discussion
Blank square appears on screen when clicking on "Open 1Password"
more_cowbell and phne
Our team has received a few other reports of the issue and we're investigating this behaviour. For the time being, you might be able to workaround the issue without having to turn off app integration by following these steps in the desktop app:
- Open and unlock 1Password 8.
- In the top left, click ⋮ > Settings > Advanced.
- Uncheck the option to Use Hardware Acceleration.
- Fully quit and restart the app with Ctrl + Q or by right clicking the icon in the system tray > Quit.
- Relaunch 1Password and test whether you can still reproduce the black window.
Let me know if that helps. 🙂
-Dave
ref: dev/core/core#29932
ModeratorThanks for the reply. It looks like turning off hardware acceleration allows you to workaround the issue, did I understand correctly?
Oddly on another Win11 machine unlocking from browswer looks different and this is how this problem pc looked for a couple days after reinstalling app/ext before it went black again. It only opens 1 window with password prompt vs 2.
It looks like the integration between the browser extension and the desktop app is either turned off or not working on that PC. Are you still seeing that behaviour now or did it completely go away once you reinstalled 1Password?
-Dave
