Forum Discussion

elij's avatar
elij
New Contributor
2 years ago

Both touchID and apple-watch are being required to unlock

Ran into a strange issue recently.

After migrating from an m2 macbook air to an m3 macbook pro, now both touch-id and apple-watch are being required to unlock.

I have tried disabling apple-watch unlock in settings->security, but it still gets prompted for after touch-id. If I disable touch-id in the same settings area, and only have apple-watch selected for unlock, that works as expected (only requiring apple-watch to unlock).

I have tried settings->advanced->reset-1password, and the issues persists.

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: macOS 14.5
Browser: Not Provided

macos

4 Replies

  • bdleblanc's avatar
    bdleblanc
    New Contributor
    7 months ago

    Hi 1P_Dave, I am having the same problem. I am on 1pw for Mac 8.10.62 and MacOS 15.3.1. I emailed the diagnostics report to the support address but haven't received a reply yet with a support ID. I'll update when I receive one.

    Update: finally got it, CWQ-72187-116.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    elij

    Thank you for posting the Support ID. Your diagnostics report made it to the right team and one of my colleagues will reply to you soon via email. To prevent duplication of efforts, I'm closing this thread.

    -Dave

    ref: BSU-58317-631

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hello, elij! Thank you for writing in. I'm sorry about the issue you're running into with 1Password double prompting you to unlock. You may be running into a known issue we're investigating.

    So that the team can take a closer look at the issue you are experiencing, I request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

    • A link to this thread: https://1password.community/discussion/146667
    • Your forum username: elij
    • A diagnostics report: https://support.1password.com/diagnostics/

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

    -Evon

    ref: dev/core/core#30517