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Forum Discussion
Solved
Browser authentication failure locked out all input
I just ran into a new issue. When unlocking 1Password in the browser the background became darker (as expected) when the authentication prompt appeared. Fingerprint authentication failed (which isn't...
Hello parite! 👋
I'm sorry that you ran into an issue when unlocking 1Password on your Linux device. If you run into the issue again then I'd like to ask you to create a diagnostics report from your Linux:
Send a diagnostics report (Linux)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/browser-authentication-failure-locked-out-all-input/157638
- Your forum username: parite
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
1P_Dave
Moderator
ModeratorHello parite! 👋
I'm sorry that you ran into an issue when unlocking 1Password on your Linux device. If you run into the issue again then I'd like to ask you to create a diagnostics report from your Linux:
Send a diagnostics report (Linux)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/browser-authentication-failure-locked-out-all-input/157638
- Your forum username: parite
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
